The local dealers here won't let you return a machine after you take it home. I have to sew on one for a week or so to know if I want to keep it. I bought a Juki 98 TL from Amazon. I liked it so much that when I knew the newer Juki had more features, I went to dealer and knew exactly what I wanted. The Juki 2010.
I bought an Accuquilt die from JoAnns about eight year ago. The die arrived damaged. The store would not refund or take it back because it was bought online. After many emails I got a return mailing label. I sent the die back and never got the refund. I emailed everyday. Everyday I got the same reply. Thank you for contacting JoAnn. Ugh. The phone number was never answered, only leave a message. The store manager said nothing she could do and wouldn't help not even with a number to call. I had never stepped foot in a Joann store since and the closing of it had no sadness for me.