I am having the same type problem with Fons and Porter magazine, only they are telling me my subscription that I paid for last may for 2 years had expired. I think maybe I finally got it resolved but I had to call the telephone number listed in the magazine, leave a message and wait for an answer that never came, then use the e-mail address listed under the subscription in the magazine. They got rather sarcastic in their replies also. I could not even access their website to order anything if I wanted to because "my subscription had expired." Go figure. I will not renew in the future. They blamed it on the fact that I had let my QNNTV subscription expire. Did that because it was not worth it.