AMEN!!! Sister, stay on that soapbox. If I have to call customer service, I ask to speak to someone in America. They must transfer you and it keeps Americans employed. Henry Ford and his assembly line idea was the big start of palnned obsolescence. If he could make many cars quickly and relatively cheaply, he had to find a way to keep us buying them thus the upgrades and newer models and more bells and whistles etc. The same principle applied to many appliances from radios to vacuum to ice boxes/refridgerators and many other appliances that could be named.