I have received several orders from them and they do on occasion look like they were cut with jagged scissors and then balled up and tossed in the shipping bag, which always arrives surprisingly fast. I never minded though, honestly, because it was $2.50-4 for a yard that is always at least 37" and sometimes an even more generous cut, as well as the occasional FQ gift. When an item is missing or wrong they are very quick to apologize and get the corrected item out to me, again, as fast as possible and they have never asked me to return the incorrect item. I think they do a really really high volume of sales and have a much much lower profit margin than the other shops that charge $10 and up per yard for the same fabric. Therefore, I will continue to shop there and hope you give them a call and let them get this corrected for you.
Take Care, Maribeth