Originally Posted by NHSOMND
Contact customer service by phone, not be e-mail. Get a live person if possible. Many times e-mails will go unnoticed or all together ignored by CS departments, especially if they are small and take calls first then e-mails.
A quicker response happens if you talk directly to a CS rep, and politely tell them your not happy and they need to rectify the situation for you to continue as a customer.
I agree with NHSOMND. Also after speaking with someone - if you are still not happy - ask to speak with their supervisor!! and start all over with that person.