Well, I guess I will jump in with my experience. This was about 6 months ago, maybe longer... my first order with them.
I ordered online, and was in the checkout section giving them my shipping address, email etc. I got to the end to do the "final" click to send the info.....happened to look at the screen just as it was about to send and saw that there was a mistake in my email address. No problem, I thought. They have my name, my phone number, my street address.... it wont be ANY problem. So I waited. I figured 4 days and I would have my package. I ended up waiting about 10 days, and decided I had better call.
Think it would be easy to have them track down my order? NO NO NO I was told that the ONLY way they can track your order is by the email address. (Now I had printed out my receipt with the order number on it, but do you think I could find it at that time? ) I WAS TOLD THERE WAS NO OTHER WAY FOR THEM TO PULL UP MY ORDER IN THEIR SYSTEM! They only used an email address or an order number. I was absolutely stunned, not to mention angry! That seems so wrong on so many levels to me.... I have worked in alot of retail over the years, and if a person orders something there has always been a way to "find" the order in the system, especially by name. So... my order was just "lost"
I think that is THE WORST customer service I have gotten ANYWHERE! And I never was able to find the paper that had my order number on it, wouldnt you know. I am very careful now to hold onto the order when I print it out.
And.. I talked to 2 or 3 people there. Same answer from all of them. I am almost always willing to give someone or something a second, maybe even third chance, but I am not sure I will ever order again from them.
So tell me, anyone else had this problem anywhere else?
Thanks for letting me vent...... Pegg