I am sorry that you had such a terrible shopping experience with them. I have ordered from them more times than I can recall and have always been happy. In fact, there had been one time that one item, out of a large order, was wrong. One phone call was all it took to get the mistake rectified and they told me to keep the mistake! It's my own personal experience in the past, that a phone call always seems to be the best bet when any questions or problems arise from a order. Email is great for quick updates and keeping in touch with friends, but business needs an immediate response.
Do try to call them and tell them about your experience. I know they strive for great customer service and I am sure they will work to make you a happy customer.