Originally Posted by susiequilt
I made my first order on Wed and got delivery conformation on Thur and it's supposed to be delivered on Monday.
I expect all to be well but I'll holler loud and clear if it isn't!
My order arrived today right on time.
It was packaged well, they gave me more than generous cuts.
I order (5) 1/2 yd cuts and the smallest was 20", most were 23". The 1 yd piece I ordered was almost 1 2/3. All the fabric was great quality.
I ordered a 12 yard piece I am using for a couple of quilt backings. I figured 2 3yd pieces each quilt.
What I received was 13 2/3 yd. generous but it was a 10 yard piece and a 3 2/3 piece which was fine for me. If it would have been a 10 and a 2 I would be in trouble.
If I had needed a continuous 12 yard piece I would not have been able to use it.
I had ordered another 12 yard piece from another company and they picked up the phone and called me to find out exactly what I needed because they didn't have
a 12 yard single piece either.
That's good customer service and I think Fabric.com should consider doing that.
I am pleased with my order the way it worked out and I will use them again but if they have a comments box and I don't remember if they did, I would
certainly mention how I needed any large pieces cut.
I hope your problem has been solved.
:-D