I was lucky to go there on a trip last October. Went two mornings in a row. There were a lot of employees filling orders and not many in-house customers. Mr. Hancock (Sr.) was nice enough to stop and talk to us (my DH and I) and also wait on us when we left. He said at that time they were 2,000 orders behind...... My guess it was because of Christmas orders.
I was able to wander at my hearts content...Lovely time.