Originally Posted by Shorebird
Originally Posted by BellaBoo
Those little packages are not cheap for the strips to be so wonky cut. I am very disappointed. I bought three packages and each package has different size width strips, some cut with a curve. The shop I bought them from said they are hand cut and it is to be expected to have variations in the cuts it even states it on the package. OK. I won't be buying any more Bali Pops. :evil:
2 friends and I purchased Hoffman Bali Pops for a class involving stars with narrow triangles........We all actually gave up because the strips were cut so poorly.....some were just under 2" wide, others 2 1/4, and others over 2 1/2" wide...........there were "V"s where fabric had been folded........just a MESS. These were purchased in a LQS and were factory cut......not cut be the shop or another party....All 3 of us complained to Hoffman, in writing (email) and what we got back was basically these were cut in Indonesia, and we should not expect the stripts to be accurate like those that would be cut in the States. No offer to replace, no offer of any reimbursement......and we paid almost $35 apiece for those rolls...............I have NEVER had a problem with Moda's jelly rolls...........but the Bali Pops were something else. Will never buy those again..............
Because I am such a stickler that people should treat me right, I would write to your LQS & Hoffman. Maybe print off some of these comments and tell them that although some people have complained and Hoffman has answered in the way they did, you paid a great deal of money for these 3 packs (poor soul)
:roll: that you will get your satisfaction somehow. And that will be by joining every quilt group on the internet you can find and tell them about your mishap with this miserable quality control issue Hoffman has had with this Bali pops have had. Curves in strips - excuse me, what do they think you are going to use this stuff for???? Tell them it will be your great pleasure to inform everyone you can find who will listen about this problem that they don't seem inclined to fix.
Customer satisfaction is very important and there is one way to show them how.
Anyway, that is what I'd do. :mrgreen:
Judi