I decided to place an order from them even though I have read all the comments on this website. My order came earlier this week,and I was horrified! There was so many problems,I wouldn't know where to start.So,I caled the company,and the lady on the phone wanted me to talk toe cust service manager. He was apparently busy,and did finally get back to me about 2 hours later. I told him all the things that were wrong,and what could be done? He said he wanted to make me happy,so,I could get my pieces recut,or get a credit towards another purchase. I told him I would let him know,as I wasn't sure if I wanted to deal with them again. I finally sent him an email,and told him he could give me a $credit with no shipping and I would try again. I received an email from him,2 days later,saying they would give me $credit,the amount was $10 higher than I had suggested. So,I decided to order some more fabric. I had received a 15% off coupon with the first order,so I used it on this next order. So,now, I've gotton a credit for half the amount of my first oreder,plus 15% off and no shipping! So, I basically got almost $50 worth of fabric free! :thumbup: So,I guess from my perspective,I'll give them another chance. I did give him quite an earfull about the problems with the first order,and told him that I belonged to an online quilt group,and how a lot of people from that group had dealt with their company and had also experienced a lot of problems with their orders. So, maybe all this will help and they will try to fix whatever is wrong. I will say that this new order I just placed today,was cut and sent out within 3 hours of me placing it! Guess they didn't want to piss me off'anymore! :lol: So,we'll see what happens. I do like their prices and selections,so I hope this order is ok. :lol: :? Hope this helps all of you with questions about Fabric.Com. The man I dealt with was named Hal if that helps.
Best Regards.
Gail :thumbup: