Thanks ladies, I honestly don't have any idea what the problem with that threat was, and it really puts me in a bind. I didn't get anymore because I was worried that another roll would be the same.
When I first entered into the machine sewing world about two months ago I bought one of those 29 spools or whatever it is sets of different colors, as both of my current quilt projects are "scrappy" I've just been working "close" to whatever block color I'm on, but I've burned through about half the box and the remaining colors are REALLY bright, hence why I was trying to buy a couple of bigger rolls of a neutral color.
In the future I will have to try the freezer trick and see if that helps. My neighbor used to sew more but she seems to have more tips about what not to use, not that I mind it's nice having someone who doesn't mind listening to me talk... LOL, think of me as the dog wanting to chase the cat. I want to I really want to, just tell me which cat! hehe, jk (it must be okay to say that I'm a cat person).