I just received an order (my first) from Fabric.com and didn't have any problems with it. The only thing that I noticed when I opened the box was that all the fabric was shoved into a large white garbage bag that wasn't sealed. The fabric wasn't neatly folded at all. I mean, what if it had rained and the box was wet? All the fabric would have been a real mess.
Whoever is doing their packing leaves much to be desired. But, at least, I did think that their fabric was of high quality.