What machine is it? No, I've never used that machine but theres a link on one of the threads here that tells you how to make a really inexpensive quilting surface that's slick using blue foam board and vinyl. I tried to find it and couldn't. That might help though. Are you using a free-motion or darning foot? If not, that might be the problem too. Your quilt may be catching on the plate. I tried to find that video for making the quilting extension and couldn't. With any luck the lady that posted it will see your post and send it to you.