I hate to be the opposite since everyone is on such a roll but..... I have been ordering from Fabric.com for years and only once had any problem. They sent the wrong fabric. I called and discussed this with the customer service rep, who found what I had ordered and agreed they had made a mistake. Their policy was to ask for me to either use the fabric they sent by mistake on something else or donate it to a church group that quilts and they would be sending me the correct fabric. I got the right stuff in the mail with in days. No charge, no hassle, no problem. I'm sorry others have been having problems but I'll certainly continue using them.