More great service: I wanted to know if I could order by phone from Patsy Thompson Designs, so I emailed the question. Heard back right away by email, but didn't get around to it. A couple days later, THEY called me to see if I wanted to place an order. He was sending orders out and wanted to include mine if I was still interested. Yes, please! Got a great FMQ instructional DVD 2 days later. Good service makes all the difference.