Never never never answer an email requesting your password or account info. ESPECIALLY if it is from a "bank". I regularly get emails from random banks telling me they need my bank account information. Occasionally the email is named from a bank I use. Never will banks or email account providers or credit card companys ask for this information! If you recieve an email like this, contact the fraud department of the email account provider (I.e. Hotmail) or the bank whose name is being used and report the email! I have done that on several occasions. Never never never give this information to phone solicitors either!