I found the Quilt Cut vendor booth at Paducah and talked to the demo person about how my cuts were not accurate. She went over the cutting with me and I noticed right off the metal guide on hers was not like mind at all. When I showed her how mine lined up she said that wasn't right at all. She said the system had a lifetime guarantee (except the mat) so she would send me a new metal guide. I didn't know it was not right and was getting too frustrated to use it. Using the demo model, I was cutting perfect cuts. I hope the new guide solves my problem.