My Hancock Fabric is decent on sales help. There has been a time or two where they have had only one person working the cut table and checking out. Mostly there are 2-3 people working. They did remodel and organized everything in an orderly manner. I do agree they need more quilting fabrics and supplies. We just had a new Joanns open up back in February and there store is beautiful......lots of everything. I have only been in there once...so I can't comment on the customer service yet. I stopped by to get their pamplets for upcoming classes. Hopefully, there service will be as appealing as their store.