I ordered a plant for my sister who just lost her DH of 63 years. I received a call earlier this morning, on Easter no less, from the company. They said the florist who was to deliver it had a computer glitch so they are refunding my delivery charge and giving me a larger plant to make up for the delay.

It was a surprise to get a call on Easter Sunday from JustFlowers.com to correct a mistake. I've never used that company before but sure will use again.

Now, if I only could go out on this beautiful day but still recovering from total knee replacement and housebound.

What great customer service. Our condolences to your family on your loss. You, get well soon.

Wow that is good customer service. I am sorry for your sisters loss. Take care of your new knee.

Good to know about that company. Thanks for sharing.

I've heard numerous reports of good customer service from the company. It's nice to hear these days, when there are so many places that could care less. I'm so sorry for your sister's loss.

So sorry for your Sister's loss of her Husband and long time companion.
I hope your knee heals very fast.
Sounds like a wonderful flower company.

great to know and very unusual

I may have gotten the name of the company wrong so I want to correct here. The company was FromYouFlowers.com.

Thank you everyone for your kind words. I'm dreading the ride north for the funeral and the sadness that will be around it.

How good to know some companies have hearts in the right place. Sympathy for your loss and comfort for your pain.

Prayers for your sister and all the family. So sorry to hear of the loss.
Additional prayers for a fast recovery for you.