Shrink42020

GRRRRRRRRRRRRRRRRR!! I have tried on 4 different occasions to add an avatar to my profile - each time I browse "my pictures", select the one I want, click "update avatar" and then . . . . it disappears!! Any suggestions will be appreciated!!LOL!!

nativetexan

hmmmm, it must be a jpg or gif. not sure otherwise why it goes away.
you might try again and be sure to follow all the steps. it may be one tiny thing causing the trouble.
i couldn't get into my Bank online for 3 days and finally got around it and into my accounts. very frustrating!

kathy

is your picture the right size?

annthreecats

The only thing I could think of that might be a problem would be that your pictures are not in GIF, PNG, or JPG format. (Meaning the suffix of the file name will be either GIF, PNG, or JPG).

Shrink42020

Thanks, I will check that out!

Watson58

I just now did mine. It didn't work the first time. I think it timed out. On second time, it moved a lot faster and was done quickly.