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Thread: Pfaff Sewing Machine updates

  1. #1
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    There have been a few posts about Pfaff Sewing Machines lately, including one post that said Pfaff had been bought out by another company.

    We took my 7550 machine on Wednesday all the way to Birmingham, which is 3 hours away, and waited for the complete service and diagnostics. It was quite a trip. There was a whole list of adjustments and things out of sync, but I did not need to replace the motor. He also replaced a part in the foot control. He said it should sew like new now and that is good. I did have to pay for an expedited service, plus about twice as much as I usually pay for standard cleaning and oiling ... but it was worth it.

    I asked specifically if the company had been bought out and they told me no. I kept asking and they kept saying no. So, I don't know where that rumor may have come from.

    For those of you who own Pfaffs, take the time to find a reputable repairman ... they are not all the same. I had paid for a new foot control several years ago ... only to find out this time, that the old pedal was just glued and I never was given a new one ... although I paid for it!! Others will charge you for cleaning and then just blow it out. Wrong ... hurts your machine.

    Best of luck with your own machines!

  2. #2
    Super Member cmagee84's Avatar
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    I totally agree! I also learned that just because a Pfaff dealer has a repairman in their shop, does not mean that said repairman is Pfaff trained! I learned that it was worth the drive to the "real" Pfaff repairman.

  3. #3
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    Quote Originally Posted by cmagee84
    I totally agree! I also learned that just because a Pfaff dealer has a repairman in their shop, does not mean that said repairman is Pfaff trained! I learned that it was worth the drive to the "real" Pfaff repairman.
    I can see you have been down the same path as me. Tried Cookeville, Crossville, Lebanon, Knoxville, TN and Clarence, NY before I found the Birmingham shop. It is very small, but he obviously knew what he was doing.

    I love the dual feed of the Pfaff.

  4. #4
    Super Member dmyers's Avatar
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    I love my 7570 and just had mine serviced last Dec. I hate to admit it but it's the first service since I bought it in 1999. It runs just as good as the day I brought it home brand new. I also talked to my dealer about the mother board if it should go out and he said they are still available and fixable. Thank goodness!

  5. #5
    Super Member Candace's Avatar
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    Quote Originally Posted by purrfectquilts
    There have been a few posts about Pfaff Sewing Machines lately, including one post that said Pfaff had been bought out by another company.

    We took my 7550 machine on Wednesday all the way to Birmingham, which is 3 hours away, and waited for the complete service and diagnostics. It was quite a trip. There was a whole list of adjustments and things out of sync, but I did not need to replace the motor. He also replaced a part in the foot control. He said it should sew like new now and that is good. I did have to pay for an expedited service, plus about twice as much as I usually pay for standard cleaning and oiling ... but it was worth it.

    I asked specifically if the company had been bought out and they told me no. I kept asking and they kept saying no. So, I don't know where that rumor may have come from.

    For those of you who own Pfaffs, take the time to find a reputable repairman ... they are not all the same. I had paid for a new foot control several years ago ... only to find out this time, that the old pedal was just glued and I never was given a new one ... although I paid for it!! Others will charge you for cleaning and then just blow it out. Wrong ... hurts your machine.

    Best of luck with your own machines!
    I have NO IDEA why your repairman would tell you this. It's not rumor, it's FACT that Pfaff and Viking were purchased by SVP. And this isn't a recent event. Do a google search and there's lots of info. about it. You should call him up and correct him and his nonsense. Now, I'm happy your repair is satisfactory, but it would really bother me that the person either flat out lied or is so far out of the loop that he doesn't know what's going on with the machines he services and sells!!!

  6. #6
    Super Member Candace's Avatar
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    Go here to SVP http://www.svpworldwide.com/ and you'll see Pfaff is now owned by the Singer, Viking, Pfaff holding group-not Pfaff anymore.

  7. #7
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    Quote Originally Posted by Candace
    Go here to SVP http://www.svpworldwide.com/ and you'll see Pfaff is now owned by the Singer, Viking, Pfaff holding group-not Pfaff anymore.
    Thank you. I will be contacting them. If they know as much as they indicated, they should have known that!

  8. #8
    Super Member Candace's Avatar
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    Quote Originally Posted by purrfectquilts
    Quote Originally Posted by Candace
    Go here to SVP http://www.svpworldwide.com/ and you'll see Pfaff is now owned by the Singer, Viking, Pfaff holding group-not Pfaff anymore.
    Thank you. I will be contacting them. If they know as much as they indicated, they should have known that!
    I agree!

  9. #9
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    I just sent them an email and included a copy of the link and said I had no particular offense but thought they would like to be passing out accurate information. We will see if they answer or not ..... but I am grateful for the correct info. Thanks again.

  10. #10
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    Quote Originally Posted by purrfectquilts
    Quote Originally Posted by Candace
    Go here to SVP http://www.svpworldwide.com/ and you'll see Pfaff is now owned by the Singer, Viking, Pfaff holding group-not Pfaff anymore.
    Thank you. I will be contacting them. If they know as much as they indicated, they should have known that!
    He may have thought you were asking about a new event since the SVP buy-out happened so long ago.

  11. #11
    Super Member leaha's Avatar
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    I love my 7570's too, great service at English's sew & vac in Paducah Ky

  12. #12
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    Quote Originally Posted by purrfectquilts
    I just sent them an email and included a copy of the link and said I had no particular offense but thought they would like to be passing out accurate information. We will see if they answer or not ..... but I am grateful for the correct info. Thanks again.
    They answered me but still insisted there had been no buyout but only that SVP was only a parent company. ???? If they are now under a parent holding company, then they are no longer independent. Whatever, at least I now know the correct answer.

  13. #13
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    Quote Originally Posted by purrfectquilts

    Thank you. I will be contacting them. If they know as much as they indicated, they should have known that!
    He may have started working for them AFTER the buy out..... It has been several years. From my CRS brain the last of the 'old' Pfaffs were the 7570's and 2140's machines.

  14. #14
    Super Member Candace's Avatar
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    Quote Originally Posted by purrfectquilts
    Quote Originally Posted by purrfectquilts
    I just sent them an email and included a copy of the link and said I had no particular offense but thought they would like to be passing out accurate information. We will see if they answer or not ..... but I am grateful for the correct info. Thanks again.
    They answered me but still insisted there had been no buyout but only that SVP was only a parent company. ???? If they are now under a parent holding company, then they are no longer independent. Whatever, at least I now know the correct answer.
    That's silly and sounds to me he's trying to rationalize not telling people the truth. Now you know the scoop and also know this person isn't the most reliable source and may even have some motives to keep the truth from you. Sad, but I wouldn't trust him now.

  15. #15
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    Quote Originally Posted by Candace
    Quote Originally Posted by purrfectquilts
    Quote Originally Posted by purrfectquilts
    I just sent them an email and included a copy of the link and said I had no particular offense but thought they would like to be passing out accurate information. We will see if they answer or not ..... but I am grateful for the correct info. Thanks again.
    They answered me but still insisted there had been no buyout but only that SVP was only a parent company. ???? If they are now under a parent holding company, then they are no longer independent. Whatever, at least I now know the correct answer.
    That's silly and sounds to me he's trying to rationalize not telling people the truth. Now you know the scoop and also know this person isn't the most reliable source and may even have some motives to keep the truth from you. Sad, but I wouldn't trust him now.
    Yep, that is our feeling too.

  16. #16
    Super Member mhansen6's Avatar
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    I have had Pfaff machines for the last 25 years. I wouldn't buy anything else. I now own a Creative 4.0. It is by far the best machine I have ever owned. I do have an authorized dealer here in town, he is good but not cheap. It is time to take mine in for service. I hate to have it gone. I will get separation stress. I will have to use my old Pfaff. It is a great machine but it doesn't have all the bells and whistles my new one does.

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