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Thread: Printer issues

  1. #1
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    Printer issues

    I know this may not be the right place for this question but my last computer issue was solved by you
    My printer is giving me either an error message or an offline error message I'm running Windows7 I've tried running my print and scan doctor but still no luck. Please help!!!!

  2. #2
    Super Member cashs_mom's Avatar
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    Have you gone into the control panel on Windows to see if you printed is shown as "offline"? I had a printer that used to mysteriously show up as offline on occasion. I'd have to go to control panel and printer and put it back online and then all would be good in the world of printers.
    Patrice S

  3. #3
    Super Member cashs_mom's Avatar
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    Sorry, I just noticed something. I'm using Windows 7, too, and you don't have to go thru the control panel. Just click on the start button at the lower left and one of the options will be "Devices and Printers" click there and go to your printer.
    Patrice S

  4. #4
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    You might just need to wake it up. I have our wireless printer (HP something) hard wired to our main desktop computer. Obviously have no issues printing from that computer. When using the laptop downstairs, as long as the printer has been 'awake' (powered off/on) it works fine. If it's been asleep for a while - no dice. We are running Windows 7 on all computers as well. Just a thought.

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    Yesterday my printer was not printing and all I did was run clean. All the other suggestions are great.
    A friend is someone who knows all about you and loves you anyway.

  6. #6
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    I'm frustrated with my printer. Keeps loosing the connection. What do you mean by "run clean"? Tried everything else!

  7. #7
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    Several times with various printers(all HP) the only thing that worked was uninstalling and re-installing the printer.
    Usually you can uninstall it, shut everything off, re-start the computer and it will recognize the printer attached and go online to get necessary program to re-install. Or, you can use the disk that came with the printer originally to re-install.
    Sally

  8. #8
    Super Member Onebyone's Avatar
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    My printer went offline and I haven't been able to get it back online at all. It shows connected too! WI FI light is on, nothing to change. But keep getting error message not connected. I have to physically plug it to the laptop to print.
    I love my life!

  9. #9
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    Don't know if this will help you. Whenever the power goes out my printer(HP) needs to be restarted. I turn the power off for 5-10 sec. then back on & that seems to 'cure' the problem.

  10. #10
    Swap Hosts Krystyna's Avatar
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    Sometimes you have to shut your computer down and unplug the printer from the power source - not just turn it off. They get balky that way.
    Krystyna
    Feel the fear and do it anyway!

  11. #11
    Senior Member BARES's Avatar
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    Quote Originally Posted by Krystyna View Post
    Sometimes you have to shut your computer down and unplug the printer from the power source - not just turn it off. They get balky that way.
    I agree with Krystyna. Turn it off and UNPLUG all the plugs. Wait about 15 seconds and then plug it back in. That often solves the problem. It is also the simplest! LOL Ask me how I know.

  12. #12
    Junior Member janjanq's Avatar
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    I have the same problem with my Epson printer almost every time I use it. I just turn it off and then back on. It just doesn't seem to keep the wireless connection for more than a few hours.

  13. #13
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    I have a wireless printer HP that pulls the same stunt all the time. I too either restart my lap-top or run to the room where the printer is and switch off and on. Thought I had dome something wrong but apparently not. It does collect the documents in the print que though and prints whenever I restart my computer. So unless I need it right away I just let them collect.

  14. #14
    Super Member quiltingshorttimer's Avatar
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    Quote Originally Posted by cashs_mom View Post
    Sorry, I just noticed something. I'm using Windows 7, too, and you don't have to go thru the control panel. Just click on the start button at the lower left and one of the options will be "Devices and Printers" click there and go to your printer.
    Thank you! my lap top had mysteriously quit connecting via wifi with our printer and while I thought I'd made sure it was connected, I'd done so via the menu/network/etc. Using your tip, I found that it wsn't set as default, once that was done, Voila! it's working. Much appreciated!

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