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amma 06-26-2010 05:48 PM


Originally Posted by Lneal
Okay, one more question, doesn't Microsoft Security Essentials find the problem for me and correct it? That is what I have currently running my virus protection.
I will close the pop up windows, and I have not touched anything since I saw the alerts. Right now I am using another computer in the house.

Microsoft Security Essentials is only for spyware and malware I believe, so you still need an antivirus program.

This explains what you have :wink:

http://www.microsoft.com/security/products/mse.aspx

Lneal 06-26-2010 06:02 PM

New problem! My desktop screen is BLACK now :cry:

amma 06-26-2010 06:03 PM

How are you seeing anything to type?

Lneal 06-26-2010 06:04 PM

I am on a computer downstairs, so I am running back up to do a full virus scan and found my screen black.

Lneal 06-26-2010 06:06 PM


Originally Posted by amma

Originally Posted by Lneal
Okay, one more question, doesn't Microsoft Security Essentials find the problem for me and correct it? That is what I have currently running my virus protection.
I will close the pop up windows, and I have not touched anything since I saw the alerts. Right now I am using another computer in the house.

Microsoft Security Essentials is only for spyware and malware I believe, so you still need an antivirus program.

This explains what you have :wink:

http://www.microsoft.com/security/products/mse.aspx

Wait a minute, do I understand this right. I have Microsoft Security Essentials and this web site says It installs after a quick download and Genuine Windows validation. So it already made sure my windows was valid before it installed? Why is my desktop screen black?

littlehud 06-26-2010 06:08 PM

It sounds like a scam to me.

amma 06-26-2010 06:17 PM

I don't know, but it could be a virus, because you haven't had an antivirus program running....

amma 06-26-2010 06:20 PM

Sorry, I read that wrong, it is an antivirus program :oops:
But my laptop went black like that, and it was due to a virus... one that my McCaffee didn't pick up...

Lisanne 06-26-2010 06:21 PM

Your screen could be black for a few reasons.
1. Your computer could be hibernating rather than off. Try moving your mouse, hitting the space bar, pressing the On button a few times, or turn it off, unplug it, wait two minutes, plug it back in and turn it back on.
2. Your monitor could be off, or one of the knobs or buttons on it might have been moved and needs to be moved the other way to show the picture.
3. You could have a virus that is affecting your screen and/or your bootup hardware or software.

Even with good anti-virus software, viruses and malware do sometimes get in - that's why you run periodic scans as well as just letting it run in the background all the time.

You may or may not have a virus. Scam pop-up windows aren't always viruses. The pop-up you got saying you don't have genuine Windows is very likely a scam. You can check right on the Microsoft website whether it's genuine or not, here: http://www.microsoft.com/genuine/val...displaylang=en

But get your monitor working first, and also run a full virus scan and remove any viruses.

sharon b 06-26-2010 06:22 PM

Sounds more like a virus ... on the other computer do you have Norton or McCafee ? Actually is it on either computer ?


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