Error code 1010 on Bernina 780E
 

I had a nasty thread jam- bird's nest - while running an Amazing Designs embroidery program. I had the same issue over the weekend at the same spot in the program - color 4. I had the machine in the shop today getting a few things checked out. Everything was Ok so i came home and started the same program. Everything was running well until color 4. This time there was another thread jam but when I tried to cut the threads I realized my needle was stopped in the down position. My machine gave an error screen advising to use the hand wheel to raise the needle. I tried to raise the needle but it wouldn't budge. I then get this message on my screen - "Error 1010 Main drive sync failed! Restart machine". I shut the machine down and restarted it but got the same message. I turned the machine off for a few minutes thinking it might help but still got the same error message. I'm sure this is going to be a fix at the dealer issue but I just hoped someone here might have a clue as to this error code. I can't find anything on the Bernina website regarding this code. Thanks for any help you can offer.
Chris

Definitely contact your dealer. I don't know what the error code means, but since they are sophisticated computers, it sounds like it needs a tech. Maybe the embroidery design file is corrupt? have you ever successfully used it?

If you keep having a problem in the same place with a specific embroidery design, it's either the design file, or your thread, not your machine. I suspect a badly digitized design or corrupted file. Once you get your machine sorted by the tech, don't try that design again, contact the place you bought the design from.

I hope it didn't throw your timing out.

I have the same problem with my Bernina 180. It always creates a thread nest in the exact same spot on a basting stitch. Since it is a single line stitch design, I can easily clear it. Makes me crazy.

I have a 780, so I'm curious as to what your dealer diagnosed? It does sound as though the problem is with the file and not the machine since you repeatedly had issues in the same place, each time you stitched out the design.

Thank you, Ricardo . . .glad to know it was an easy fix. I'll remember this

I'm curious, when you re-start your machine, do you unplug it?

I tried all possible ways, switching on/off, unplug the cable, wait a couple of minutes and then plug it back.
In this case the error message is generated because the upper main shaft sensor is not synchronized with the bobbin/hook. In my case the hook got misaligned after the nest was created (the magnet did not seat properly); the solution was to remove all parts (bobbin/hook) and put them back. It took me 14 hr to find the way to solve it, but happy to see my machine is working again.

When you take your machine in for a problem repair always ask why it happened and what was done to fix it. If you get a runaround of technical jargon then you know it was a simple fix you could have done at home. That's when you know if you have a great repair service or just a greedy one.

Thank you - your suggestion has worked and has saved a long drive to the dealer and repair bill - and no machine for several weeks.

Welcome to the board SueChef! This is a fabulous board to participate in with so many wonderful folks sharing great ideas! Glad you found us and the information you were looking for.

Christine

Just had that error code.
To fix the problem took the bobin thread out of the machine, the plate and all the thread stuck on the machine. I also took the foot out and restarted the machine and that help with the problem. Hopefully that help someone else.

Thankyou Ricardo for this very useful information. I had already contacted my dealer but then had the idea to have a peep at the internet. Thankfully the first to pop up was this blog. After I'd read it and and dismantled my bobbin plus everything else in the nether regions of my machine (Bernina 700) and then restarted my machine, hey presto!! It worked. Thank you so much. Very valuable information.

We had the dread error 1010 on our Bernina 770 QE and were somewhat stumped. We didn't have a nest; it turns out we had a broken needle, I got rid of the bits of needle, but still had error 1010. I tried to remove the wheel with the hook but the latch didn't seem to want to move. After finding this message thread via google, I attacked with more confidence and succeeded.

I signed up for this board to thank you and OP for your valuable help. Sharing this kind of knowledge is one of the great things about the web.

Hi Ricardo! Fast forward four years. I got the 1010 error message. Machine was completely locked up. Did an internet search and found your solution. Glad I didn't have to wait 14 hours! Thank you again.