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For all of those of you who have had trouble with the PO denying your FRE for mailing fabric or blocks - I have a solution to this. I went to my PO this afternoon with all the issues many of you have. My clerk and Postmaster said this, "If you get me the cities of those PO's who are giving you a hard time, we will personally make the phone calls to get this resolved. We want the public to use our service, and those who are being nasty about this need to be stopped."
So, here is what I am requesting. Instead of giving me the story, if you have had an issue with this, in this thread, please just give me the city and state of the PO you have had trouble with. I will give the list to my PO's clerk and Postmaster. And as an added note, if you can even get me the names of those giving you a hard time,(send those to me by PM please) I will also include those on the list. How does this sound to all of you? |
Originally Posted by Deb watkins
For all of those of you who have had trouble with the PO denying your FRE for mailing fabric or blocks - I have a solution to this. I went to my PO this afternoon with all the issues many of you have. My clerk and Postmaster said this, "If you get me the cities of those PO's who are giving you a hard time, we will personally make the phone calls to get this resolved. We want the public to use our service, and those who are being nasty about this need to be stopped."
So, here is what I am requesting. Instead of giving me the story, if you have had an issue with this, in this thread, please just give me the city and state of the PO you have had trouble with. I will give the list to my PO's clerk and Postmaster. How does this sound to all of you? that is a wonderful thing you are doing for these people !! |
This sounds like a sensible thing to do. Surprisingly, today at a club meeting, one of the group who had had to buy massive amounts of mailing products for the Sheriff's department, was talking about the same thing. Said that with the bad press the USPO was getting, it was simply forcing people to go online more and write less and send less packages. UPS is polite!! Telephoning is good, some of us have unlimited calling now, and in general, most folks are doing much less writing and sending small presents these days. No one wants to be snarled at or think they've been cheated, it's just too easy to go to UPS, which will actually PACK your delicate objects!! A friend had a complete set of expensive table ware sent that way, and as they packed it they phoned her to tell her one cup had a small chip on it, which she knew. It got to her son in another state with no damage!!
So the USPO had better do some fast public relations work..NOW. Here in my town the Post Office employees are nice, even when the place is packed they are pleasant and I really do like that sort of welcome. |
Deb, that's great of you to help out!
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thank you! that is very kind of you to do this..I have not had any problems, but I know many have on here, I hope it helps!
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Deb is a super hero!
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Originally Posted by Candace
Deb is a super hero!
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Deb, it's really great of you to take this on and offer to help.
I haven't had a problem with the FRE, now requiring customs forms on a simple letter to Canada is another story.... |
Originally Posted by Deb watkins
Originally Posted by Candace
Deb is a super hero!
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I a so gld I don't have issues like this...the girls are great at the Post Office even gives me suggestions!!!
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I spoke to my Postmaster about the FRE issue and he assured me that if it fits, it ships. I was nice to get that settled with the top local official, as that should avoid any potential problems.
The PO's can't get them/won't stock the bubble FRE's but you can easily order them online. I've gotten a few shipments of the bubble FRE's. I used one the other day, and dropped it off at the counter (which I rarely ever do). The clerk took one look at it, saw my PayPal prepaid label, and snarled that I had the wrong postage, and I could NOT use the flat rate on that envelope. Let's just say there was a lot of snarling. I'm so tired of having to educate the PO employees. If they weren't always so g.d. smug all the time, I could maybe tolerate it. Her final response was something along the line of "How was I supposed to know that?" ('Cause it's your job.) Which just led to more snarling. From me. But, wow, you can pack a lot into the padded envelopes. I easily put 6.5 yards of one fabric in, and it closed while totally maintaining its shape. The glue is much better than the cardboard envelope, and I really didn't need to tape anything. |
Thank you Deb for helping with this, so far so good at my PO and the neighboring town too :D:D:D
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Thanks for mentioning the padded FRE.
Just ordered some online. |
Originally Posted by MTS
I spoke to my Postmaster about the FRE issue and he assured me that if it fits, it ships. I was nice to get that settled with the top local official, as that should avoid any potential problems.
The PO's can't get them/won't stock the bubble FRE's but you can easily order them online. I've gotten a few shipments of the bubble FRE's. I used one the other day, and dropped it off at the counter (which I rarely ever do). The clerk took one look at it, saw my PayPal prepaid label, and snarled that I had the wrong postage, and I could NOT use the flat rate on that envelope. Let's just say there was a lot of snarling. I'm so tired of having to educate the PO employees. If they weren't always so g.d. smug all the time, I could maybe tolerate it. Her final response was something along the line of "How was I supposed to know that?" ('Cause it's your job.) Which just led to more snarling. From me. But, wow, you can pack a lot into the padded envelopes. I easily put 6.5 yards of one fabric in, and it closed while totally maintaining its shape. The glue is much better than the cardboard envelope, and I really didn't need to tape anything. |
Deb, what a thoughtful gesture....now if the people who are having problems will hopefully see this and let you know where they are and their particular post office....perfect solution for everyone.
I know there are numerous problems out there but maybe if everyone spoke to their own postmaster about the lack of employee knowledge it would benefit everyone. It is frustrating to know more than an employee but that is the case in many businesses today and is a very disturbing trend. |
Originally Posted by quiltmaker
Deb, what a thoughtful gesture....now if the people who are having problems will hopefully see this and let you know where they are and their particular post office....perfect solution for everyone.
I know there are numerous problems out there but maybe if everyone spoke to their own postmaster about the lack of employee knowledge it would benefit everyone. It is frustrating to know more than an employee but that is the case in many businesses today and is a very disturbing trend. |
I have been trying to find out for weeks now what the "regional rate " is --they have four boxes for that--and NO one at the PO can tell me--online search did not help wither!
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Those boxes work well. However, the Regional Priority boxes are NOT flat rate.
http://www.usps.com/shipping/regionalratebox.htm |
Originally Posted by MTS
Those boxes work well. However, the Regional Priority boxes are NOT flat rate.
http://www.usps.com/shipping/regionalratebox.htm |
just a note on my happy experience with po. took in a squishie bom and agent stamped "hand cancel" without me even having to ask. went back to mail my row robin in a bubble envelope. the agent took without any problems and even smiled. this po is great.
now, down the road a bit, there is another office that is staffed by snarlers. luckily i have a choice of which one i go to. remember when giving deb the info, if you have more than one po in your city you need to give the zip code. |
Ok Deb add me to your list - her name was Rosemary at the Olive St post Office in South Bend IN - get this she refused it and went on to explain that an envelope is an envelope- yada yada yada gave me the tyvek and said I had to step aside to readdress it :hunf: then they got busy so she called for help- the back up clerk comes up- calls me over - takes the FRE- no questions seals it up for me and away it goes :shock: THE SAME OFFICE !!!!
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Another recourse is to go to usps.gov, look for the problems/issues area and send them an email, giving them exact info on your problem. Then from there, this email is reviewed, sent to the Postmaster at the branch (be sure to give them this info) and then the Postmaster at that branch addresses the issue. Then the usps.gov will contact you to see if issue is resolved. They assign it a Case No. and will follow up with you to see if issue resolved. Believe me, the 'clerk/carrier' does NOT want to have to receive this type of "reprimand" twice.
My sister works for PO and she gets so irritated that many of the employees don't care about what type of service they give the customer. Right now I'm having an issue with my carrier stuffing my mailbox so full that either the packages are tearing when he shoves them in or they tear when I try to pull them out. And I'm talking about bubblewrapped packages and cardboard Priority packages. Life is never easy, is it? |
Originally Posted by Nanamoms
Another recourse is to go to usps.gov, look for the problems/issues area and send them an email, giving them exact info on your problem. Then from there, this email is reviewed, sent to the Postmaster at the branch (be sure to give them this info) and then the Postmaster at that branch addresses the issue. Then the usps.gov will contact you to see if issue is resolved. They assign it a Case No. and will follow up with you to see if issue resolved. Believe me, the 'clerk/carrier' does NOT want to have to receive this type of "reprimand" twice.
My sister works for PO and she gets so irritated that many of the employees don't care about what type of service they give the customer. Right now I'm having an issue with my carrier stuffing my mailbox so full that either the packages are tearing when he shoves them in or they tear when I try to pull them out. And I'm talking about bubblewrapped packages and cardboard Priority packages. Life is never easy, is it? |
Mahomet, Il and this was having to pay extra postage on the Receiving end to pick up the package. Thanks for your willingness to address this.
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Originally Posted by Katydid2
Mahomet, Il and this was having to pay extra postage on the Receiving end to pick up the package. Thanks for your willingness to address this.
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61853 small town, it is Mahomet Post Office
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Ok, Im a little behind here what is an FRE?
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Originally Posted by CloverPatch
Ok, Im a little behind here what is an FRE?
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Just one little informational note, for those who don't know it...
The new Padded Flat Rate envelopes must have $4.95 postage on them, whether you buy the postage online or at the post office, same price. You don't get the 20 cent break for buying online like you do for the other FRE's. |
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