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Thread: Block of the Month-am I being unreasonable?

  1. #1

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    I have participated in A block of the month at mt LQS. Bought the blocks finishing kit and backing there. Investing quite a bit of money happily because I planned to usE the quilt as the center of a bedroom remodel. There was quite a bit of fabric in the finishing kit and I have struggled putting it together because I hate two of the fabrics when they are together. I have frequently mentioned to the store owners that my quilt top is not turning out as pretty as the one they displayed in The shop. Recently I finally realized that they had given me a different fabric and asked the owner who finally admitted that half of the participants were given different fabric due to a supply problem said there wasn't any other choice. I honestly think they made an awful choice with the fabric substitution and think I should have been told I was getting something different than what I ordered. Have you had this happen? Am I being unreasonable? I feel duped.

  2. #2
    Google Goddess craftybear's Avatar
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    I would complain to them that it was not what they offered in the kit

  3. #3
    Super Member Pat P's Avatar
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    No, that was presumptious of them to decide to give you another kit other than the one you saw in the store. They should had told you and let you make the choice.

  4. #4
    Power Poster Sadiemae's Avatar
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    Quote Originally Posted by craftybear
    I would complain to them that it was not what they offered in the kit
    I am kind of anal in what I make for me(color-wise), and I would also complain.

  5. #5
    Super Member PegD's Avatar
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    I don't think you are being unreasonable. You wanted what you saw, and they substituted. They should have told you so you could have made the choice.

  6. #6
    Super Member donnaree59's Avatar
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    I don't think you are being unreasonable at all... If it is not what they had in the shop, then they need to find more of what they used in their sample and help you obtain some. That would really tee me off since I have trouble picking my colors and always feel unsure of myself. If this happened to me, I'd think I'd just done my wrong and it was my fault. Glad you were able to spot the "offending" fabric. Hope they can help you get some of that which you like.

  7. #7
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    That's false advertising.
    Or even Bait and Switch.

    Complain.

  8. #8
    Senior Member Hosta's Avatar
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    If it says may be substitutions included in package you can't say anything much but if it doesn't then go for it and complain ask for a discount.

  9. #9

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    At the very least I would expect to be allowed to pick my substitution.

  10. #10
    Super Member Lori S's Avatar
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    Quote Originally Posted by PegD
    I don't think you are being unreasonable. You wanted what you saw, and they substituted. They should have told you so you could have made the choice.
    I completely agree!

  11. #11
    Super Member featherweight's Avatar
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    That would P*** me off too. If you wanted it to look like the display they should have provided the fabric for it.
    NO, you are not being unreasonable.

  12. #12
    Power Poster amma's Avatar
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    It should have been declared when you picked up the pack... it should not have been assumed that you would be agreeable :D:D:D

  13. #13
    Power Poster CarrieAnne's Avatar
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    I think they should have told you first!

  14. #14
    Super Member nursie76's Avatar
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    I am also one who has problems picking out coordinating fabrics for a quilt. I rarely buy kits (or BOM's), but when I do, it is because I like the sample in the quilt shop. I would be very upset if this happened to me. I think that since you were not warned ahead, that you should complain and ask to have then allow you to substitute a more suitable (to you) fabric. Good Luck.

  15. #15
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    No, I do not think you are being unreasonable at all. If they will not make it 'right' for you, do you think you could find the fabric you were intending to be using on-line? I realize that would be an extra cost but, to me, it might be worth it in the long run. After all, you already have a huge amount of money and time invested in your BOM quilt. That was really not very nice of the quilt shop to not be 'up-front' with the customers.

  16. #16
    Power Poster dunster's Avatar
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    There seems to be a real problem with this LQS. If you "frequently mentioned" your concern, and the owner "finally admitted" the substitution, then it's pretty apparent she knew that she was in the wrong. Decide what would be an acceptable solution to the problem from your perspective and present it to her. It might be a full refund if you haven't gotten too far with assembling the blocks.

  17. #17
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    Hi,

    I work in my LQS and I know that we would never do that unless we told the customer that a substitution was made! I, personally, if it happened to me would complain because when I buy a kit or a block of the month I expect it to be like the sample in the shop.

    Sorry this happened to you, shame on them. You should have been given a choice as your alternate.

    Bev

  18. #18
    Super Member mamaw's Avatar
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    I believe they should have told you of their dilemma and offered you the option to stay in or not, after showing you the fabrics that they had substituted. Not speaking well for the shop. Maybe we should all know who it is in case they do business online also.

  19. #19
    Super Member Raggiemom's Avatar
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    I would be upset too. I hope you can find the correct fabric somewhere else.

  20. #20
    Super Member Twisted Quilter's Avatar
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    You are not being unreasonable! I would ask for a refund, or ask if you can pick out your own fabric for that particular piece. Tell them if you had been told that a substitution was made, you would not have bought it.

    That's just plain evil. :evil:

  21. #21
    Super Member beachlady's Avatar
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    I have never participated in a BOM in a quilt shop, but I know they are very expensive and I think you have a right to complain!! They should have told you and let you pick your own fabric. Hope you can reach a compromise.

  22. #22
    QuiltingHiker's Avatar
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    I think you should complain. If I buy a kit I expect the color combinations advertised. If due to a shortage a change has to be made, it should be pointed out. Then I have the choice to go forward or ask for a refund instead.

  23. #23
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    I think just about the only place I have bought kits from that always ships exactly what is shown in the picture is Connecting Threads - one of the reasons I like buying from them.

    I am also participating in a BOM, and I'm not sure that any of the fabrics are the same as the ones in the pictures. If the original fabrics aren't available, is it so hard for the shops to show us the ones they will be using?

  24. #24
    Super Member mmonohon's Avatar
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    I would be very unhappy if they changed the fabric choice on me without asking.

  25. #25
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    You should complain!!!! Thats not what you ordered. I would be upset too. Can you return it ?

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