lindaschipper

I agree that you should find something else to use the backing for or sell it to someone else who will use it up for something smaller and can cut around the holes.
I still love Missouri Star Quilt Co. but do wish they would go back to using the post office instead of FedEx. Shipping by FedEx the package has to go to multiple states before reaching its destination. Seems to be that the postal service was faster than two weeks to get an order. Maybe we should be writing to Missouri Star instead of complaining on a blog.

WMUTeach

I agree. Talk to the company. They can make changes to keep us as customers.

LI_diva

Though I’m not a business owner, I do understand that a 30-day return policy makes sense in terms of accounting, inventory etc. At some point, they have to know that the transaction is settled and move on, and 30 days should really be enough time for the customer to make sure s/he’s happy with the product.

That said, it would be a nice customer service for them to offer you a coupon on a future purchase, or some other simple goodwill gesture.

Annaquilts

Yes, I was thinking the same, add applique over the holes and I would take a small seam and sew the other part shut. Ugh on them not working with you. Obviously something had happened with this large piece of fabric.

Stitchnripper

I am always perplexed when I read to appliqué over something. How do you get a random issue not to look like a patch? I guess one could appliqué over with the same fabric and maybe with a lot of quilting would be hidden? What always comes to my old mind is back I. The day when a child tore the knees of pants we were told to appliqué a strawberry over it! Being the thick ones sold on a card! Anyway what is the technique? Same fabric or a new design

Karamarie

Reading some of these posts about being disappointed with ordered fabric, I still want to buy my fabric where I can see, touch and feel the quality. Although, those places are becoming less all the time. Sorry for your orders not being up to standard.

sandy l

After ordering 108" backing from two different places, I'm just about ready to do the same thing. I'll use Legacy muslin from JoAnns and seam it.

sewingpup

Yep...I used wide backings for a while. some were decent, some a nightmare. I did decide to always buy an extra half yard no matter what because of the uneven edges, figured I would use that extra fabric somewhere, but I also found, that quality of the backings sometimes was not up to snuff. So, Yep, I look for on sale regular yardage to make my backings with, easier to handle and not that hard to stitch together with a walking foot. Now, I just line up the selvedges after cutting it into the lengths I need, stitch the selvedges together using at least a 1 and a quarter seam, then trim the selvages off with my scissors. Could use my rotary cutter but my big cutting table is on another floor so I just sit in my sewing chair and trim. Works well for me and there is a lot more choice in the fabrics to use for the backing. Oh, and I also leave the outer selvages on and use those to pin to my leaders on my long arm, those of course also get trimmed off after I get doe quilting.

sewingpup

Yep...I used wide backings for a while. some were decent, some a nightmare. I did decide to always buy an extra half yard no matter what because of the uneven edges, figured I would use that extra fabric somewhere, but I also found, that quality of the backings sometimes was not up to snuff. So, Yep, I look for on sale regular yardage to make my backings with, easier to handle and not that hard to stitch together with a walking foot. Now, I just line up the selvedges after cutting it into the lengths I need, stitch the selvedges together using at least a 1 and a quarter seam, then trim the selveges off with my scissors. Could use my rotary cutter but my big cutting table is on another floor so I just sit in my sewing chair and trim. Works well for me and there is a lot more choice in the fabrics to use for the backing.

Onebyone

When I buy wide backing I always get a half yard or more extra. No problem squaring it up. Every big name fabric shop online from Missouri Star, Quilt in a Day, Accuquilt, and Fat Quarter Shop have wacky shipping these days. My Jan Dec order from Fat Quarter shop got here the first of March. Accuquilt takes several weeks or four days, never know. Waiting more then thirty days to ask for a refund or replacement on fabric probably wouldn't be honored at any shop.