Fabric.com/GOOD news

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03-31-2010, 06:25 AM

kathy

Moderator

Thread Starter

Join Date: Nov 2006

Location: on the Texas Coast

Posts: 4,020

the order I received yester was a yard short and I'm kinda in a hurry so I called this morning, the customer service rep. was very nice and apologetic, is sendind 1-1/2 yd right away. I mentioned to her the bad reports we've discussed here, she said they had gotten several complaints and the warehouse and shipping depts. are checking into it and trying to insure that nothing like that happens again.

03-31-2010, 06:50 AM

raptureready

Super Member

Join Date: Feb 2010

Location: Illinois

Posts: 5,142

Good job. We can complain all we want to here but if no one tells the company nothing can be done to improve it. I worked in a warehouse for years so I know how things can go wrong. We had one person that made more mistakes than the entire rest of the staff combined.

03-31-2010, 07:28 AM

CraftsByRobin

Super Member

Join Date: Mar 2010

Location: Cincinnati, OH

Posts: 1,123

YEAH for good customer service!

03-31-2010, 07:53 AM

Marjpf

Super Member

Join Date: Dec 2009

Location: Greater Los Angeles Area

Posts: 1,903

Glad you got it resolved. Hope they have heard loud and clear and clean their act up.

03-31-2010, 08:05 AM

Oklahoma Suzie

Super Member

Join Date: Aug 2008

Location: Home town: Rehoboth, MA Now living in OK

Posts: 7,774

Quote:

Originally Posted by CraftsByRobin

YEAH for good customer service!

yeah, glad you got results.

03-31-2010, 09:20 AM

beachlady

Super Member

Join Date: Feb 2008

Posts: 6,689

Interesting - hope they keep their word.

03-31-2010, 09:42 AM

mrs theo

Senior Member

Join Date: Feb 2008

Location: NEPA

Posts: 640

I'm glad you posted about the good they are doing to try to satisfy you. I believe in equal opportunity: they hear when I'm ticked off, but also when I'm happy!

03-31-2010, 01:14 PM

fabric-holic

Senior Member

Join Date: Aug 2008

Posts: 844

I'm watching closely all the threads about Fabric.com. I've never ordered from them yet, but have seen things on their website that have tempted me.

Don't fulfillment centers make the person filling orders put an "order filled by #4"-type ticket in the boxes anymore? That would help Fabric.com find the one who's making mistakes.