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Thread: Has anybody ever used this company and their products....

  1. #1
    Super Member Deborahlees's Avatar
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    Cool Has anybody ever used this company and their products....

    Was doing some research on the internet regarding bleeding fabric, and ran across this company and all their products....has anybody used this company ???????????????
    First time I have seen quilt care labels, finished to purchase....
    Am also wondering about the "Restoration Fabric Restorer"
    Company is called Soft Expressions, based out of Anaheim, California

    http://www.softexpressions.com/softw...eProd.html#res
    Yes that is a real picture of my hometown Temecula, California. We feature premiere Wineries, World Class Golf Courses, Pechanga Indian Casino and Hot Air Balloons

  2. #2
    Power Poster BellaBoo's Avatar
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    I've bought a few things from them but they don't have a good return policy. Too many hoops to jump through to get something returned. I received an item that was defective. After a many emails and phone calls I did get a refund but I got a nasty letter about their return policy and they were making an exception this one time. I would by-pass them and buy from a company that had great customer service.

    forgot to say there is a 25% restocking fee on returns after a certain date of purchase and no shipping charges paid for a return.
    Last edited by BellaBoo; 09-25-2012 at 07:58 AM.
    Got fabric?

  3. #3
    Power Poster Jingle's Avatar
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    I haven't heard about them, until now. Not sure I would want to buy from them. Bellaboo had a bad experience and that is enough to scare me off. Go ahead and try them, if you think you should. Maybe they have changed their policy.
    Another Phyllis
    This life is the only one you get - enjoy it before you lose it.

  4. #4
    Super Member Jan in VA's Avatar
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    Go to this page to read about the owner/designer of the site. http://www.softexpressions.com/sharla/index.htm

    There are many other sources out there who do not have the return issues mentioned above; I'd go elsewhere, personally.

    Jan in VA
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  5. #5
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    That is a new company to me. Haven't used or purchased from them.
    http://www.oregonquilting.net
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  6. #6
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    I don't know anything about this company....and from your note, I don't think I ever will! There are too many firms out there who truly want our business and are willing to make wrongs, right...without the hassle! Fabric.com, eQuilter, Connecting Threads are among the ones I love...
    If you feel like you're special...it's 'cause you are!
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  7. #7
    Power Poster Prism99's Avatar
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    I have purchased a few books from that website, but never had to return anything.

    For the "fabric restorer", check out http://www.retroclean.com . Several people here have used RetroClean with great results.

  8. #8
    Super Member AliKat's Avatar
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    I bought some items from them with good service. However, I've never had to return anything.

    ali
    Have fun quilting! If it isn't fun, you will miss a lot.
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  9. #9
    Super Member Peckish's Avatar
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    The basic design of their website is enough to deter me!

  10. #10
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    I think I will buy from another business!

  11. #11
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    I would have to agree with BellaBoo, my experience with them was the same. I will never buy anything from them again.

  12. #12
    Super Member Caswews's Avatar
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    Customer service is the first with all businesses. Within a small or large community: if there is no customer service there is no business, no business=no pay checks for the employees.
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  13. #13
    Senior Member collady's Avatar
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    Most of the products can be purchased from other sources.

  14. #14
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    Businesses that make it difficult for me to do business with them - not my first choice. I'd go elsewhere. I'm so thankful for this site because we share our experiences good and bad. It helps me so much. I stopped using my local viking dealer because of their customer service. I got a dealer highly rated on Angies list in Twin Cities. He will fix my broken Elna and Pfaff machines and he's reasonable! Wow! No one in my area was even willing to work on my machines. I'm so grateful, I didn't want to lose either machine.

  15. #15
    Senior Member pinebeltquilter's Avatar
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    Wow! There are someneat things on that website.

  16. #16
    Senior Member rj.neihart's Avatar
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    No, sorry...never used this company.

  17. #17
    Super Member WTxRed's Avatar
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    I've bought books/patterns several different times with no problems but have not needed to return anything.

  18. #18
    Super Member
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    If you google "quilt care instruction labels" you will find several other places that sell them.

  19. #19
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    I purchased a book from them with good service; however, I didn't have to return it. Not familiar with their return policy.

  20. #20
    Power Poster nativetexan's Avatar
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    I've purchased books and maybe some rulers from softexpressions for years with no problems. haven't lately though.

  21. #21
    Senior Member batikmystique's Avatar
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    I have heard of this company but have not ordered anything from them. I usually look for and read a company's return policy before ordering to avoid any unpleasant surprises, and this company has a whole page devoted to those issues. Fortunately, there are other more customer-friendly companies which have the products I'm looking for. Unless you can't find what you are looking for somewhere else, I would not take any chances with this company.
    Creative clutter is better than idle neatness.

  22. #22
    Senior Member captlynhall's Avatar
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    Peckish, I see what you mean about the website. That is tooooo much for me.
    When a dying man asked his pastor "How long does it take to die?" his pastor's heartfelt reply was "A lifetime." Live life to the fullest, but stop now and then to enjoy the sunset.
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  23. #23
    Senior Member teddysmom's Avatar
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    I've only used Keepsake Quilting, Connecting Threads and Nancy's Notions. Never had any problems but never heard of this company. Think I'll stick with the tried and true.

  24. #24
    Member idoqlts's Avatar
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    You can buy Restoration at lots of other places (Keepsake and The Stitchery have it). I used it on an old quilt that
    had bad yellow markings along the fold lines. They came out completely! I think the stuff is great.

  25. #25
    Super Member nancia's Avatar
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    i've used it once and had a positive experience. i did not try to return anything so i can not address that.
    The only bad days are the ones you don't get.

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