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Thread: Have you ever purchased defective fabric

  1. #1
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    I purchased 2 yds of fabric at a quilt shop in South Dakota when I was on vacation. I live in Calif. I went to use the fabric on a quilt last night and discovered it is stained. The fabric is a beautiful yellow and orange and has spots of something dark blue in it . I tried washing it out but didn't work. It makes about 1/2 to 3/4 yd not useable. Quilt is for a Christmas gift. Should I call the shop and tell them and see what they will do or just eat it and use the good part on something else? What would you do?

  2. #2
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    If you can contact the place where you bought it, I would, to see what they will do about it. No need to eat it, if you don't have too.

  3. #3
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    I have always folded my fabric myself....either at Walmart, JoAnns or my LQS. I inspect it with an eagle eye because I don't like suprises down the road. I've found fabric flaws on fabric from all 3 above mentioned stores so, the moral of the story, is buyer beware.

    Just my 2 cents...

  4. #4
    Senior Member Robinlee's Avatar
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    from experience with SD quilt shops........please call them. I am sure they will work with you. Plus who knows if they haven't already gone through this with someone else.

    I am originally from the Black Hills area, and have thousands of $$$$$ on fabric spent there. PM mean if you have additional questions.

  5. #5
    Super Member Rebecca VLQ's Avatar
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    Quote Originally Posted by Robinlee
    from experience with SD quilt shops........please call them. I am sure they will work with you. Plus who knows if they haven't already gone through this with someone else.

    I am originally from the Black Hills area, and have thousands of $$$$$ on fabric spent there. PM mean if you have additional questions.
    Me, too. Although I wasn't big into quilting when I lived there. You'll find most folks are very fair and helpful in that neck of the woods.

  6. #6
    Super Member IrishNY's Avatar
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    I have occasionally found a problem or defect. Usually I can't remember where I got it by the time I go to use it so I don't have much recourse. It doesn't happen very often though.

    I would call the shop to ask them.

  7. #7
    Super Member ghostrider's Avatar
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    Quote Originally Posted by Rebecca VLQ
    You'll find most folks are very fair and helpful in that neck of the woods.
    If you give them the opportunity, most folks are very fair and helpful in ALL places, not just South Dakota. I'd contact the shop manager/owner and try to work something out. You have nothing to lose and everything to gain...same could be said for the shop owner. ;)

  8. #8
    Super Member jrhboxers's Avatar
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    I would definitely call the store. If nothing else to let them know that their clerks are not paying enought attention when they are cutting. My all-time favorite fabric store - Yoder's in Shipsewana - always flips over all of the fabric before they cut it. {That didn't make sense} When they are getting ready to cut your fabric, they will unroll the bolt enough to have what you are wanting, then visually check both sides before cutting. My husband says that this is 'just because the women are Amish' but I say it is because they are quilters and sewers themself. I try to always look over my fabrics before I leave the store. If I haven't been able to really look at it while it is being cut, I will go the back where there is an extra table and unfold it, examine it and refold it. I ALWAYS fold better than most of the store employees do.

    But I would call the store. If I was the owner I would want to know. Customer service is - or should be - their number one priority.

  9. #9
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    True, it would be a nice gesture for the shop to help out. That being the simplest way to handle it; call, alert the shop of the problem, problem corrected, end of story.

    However I wouldn't get comfortable thinking that's the way it will be. You were there, purchased said fabric, left the store. By that, you accepted the fabric "as is". So the shop, if they take the stance, has no verifiable proof that you ruined the fabric in some way and are trying to scam them for more. And more importantly, you do not have the proof to refute any such argument.

    But as most have pointed out, the majority of shops will do what it takes to help out and find an agreeable solution. Hoping the best for you.

  10. #10
    Super Member EagarBeez's Avatar
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    I bought a little bit of fabric, and I am piecing. I have attached this piece of fabric ( it's just a block) and it is toward the end.
    The fabric is a very light tan, perhaps what you would call antique white, and has very small white flowers. I noticed after this was all attached, that there is something on this one block. It did not show through to the front. I tried to dab this out from the back. No luck, but, still does not show through to the front so I am happy with that

  11. #11
    Super Member ptquilts's Avatar
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    I found out long ago that a fabric can have 2 or 3 "flaws" per yard and still not be considered a "second". No one is guaranteeing your fabric will be flawless. All the more reason to inspect it as it is being cut.
    Let us know how you make out.

  12. #12

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    You need to watch where you purchase fabric, some places that look like dept. stores buy 1st runs. These are fabrics with flaws and/or the colors were not what the designer had in mind, so the company that prints the fabric for say RJR will sale the fabric to stores that go in and buy 1st runs

  13. #13
    Super Member quilt queen 2's Avatar
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    I bought some white fabric for background Squares at a LQS and when I went to cut it I saw little black spots. I called an told them about it and they were so apologetic they checked the inside of the bolt and the entire bolt was defective. They sent me fabric from another bolt along with a bonus meter and thanked me for letting them know.This fabric was for a guild project and our members were impressed at the response.The LQS has gained a lot of our members business just because of the way they dealt with this issue.

  14. #14
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    Thank you all for your comments. I will contact them and see what happens. If nothing else maybe they can check the bolt and make sure it doesn't happen again. I will let you know what happens.

  15. #15
    np3
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    Quote Originally Posted by grandmaquilts
    Thank you all for your comments. I will contact them and see what happens. If nothing else maybe they can check the bolt and make sure it doesn't happen again. I will let you know what happens.
    I am from California too and we traveled across the country this summer visiting quilt shops. I found South Dakota to have some of my favorite shops! I have continued to order from them since returning home. I hope they take good care of you.

  16. #16
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    If u are lucky u can cut around it. I am sure it has happened to most of us. Try returning if u can
    Attached Images Attached Images

  17. #17
    Super Member desertrose's Avatar
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    I agree with contacting the shop and giving them the opportunity to do right by you. If they aren't aware of the problem it gives them the chance to check the fabric before it becomes a problem with many customers. Hopefully they will value you as a customer that's just as important to them as their regulars. Most LS employees are quilter's/sewer's too and can understand the issue at hand.

    Good luck,
    Andie :D :D :D

  18. #18
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    I do too because I loved that shop. The lady was so nice and the shop was awesome. I was in a tour van so couldn't spend enough hours there. I didn't even get to go to the sale room.

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