I just cracked my cutting mat!
06-22-2013, 08:53 PM
#41
Super Member
Join Date: Jul 2012
Location: Not Here
Posts: 3,817
I had to look it up, because I was curious. I Hadn't heard anything about warranty for Olfa products (and haven't had to use it to date either)
I enlarged and bolded the (usually) small print.
Unfortunately, no life time warranty on the mats. I can see why though. You can cut it with a box cutter and destroy it.
http://www.olfa.com/CustomerServiceGuarantee.aspx
I enlarged and bolded the (usually) small print.
Unfortunately, no life time warranty on the mats. I can see why though. You can cut it with a box cutter and destroy it.
http://www.olfa.com/CustomerServiceGuarantee.aspx
Satisfaction Guaranteed Policy OLFA cutter & non-disposable scraper handles, locking mechanisms, and 9mm standard duty blades, 18mm heavy duty blades, 25mm extra-heavy duty blades, safety and trapezoid-shaped blades and scraper blades are subject to the World Kitchen d/b/a/ OLFA - North America satisfaction guaranteed or replacement policy.*
If at any time you are dissatisfied with these “Satisfaction Guaranteed” products, World Kitchen d/b/a/ OLFA - North America will provide an equally valued replacement. Please allow 4 to 6 weeks for delivery of replacement product. Should you be dissatisfied with any such product, please keep it. You may be asked to return it. Direct all inquiries to:
OLFA Replacements
OLFA – North America
1200 S. Antrim Way
Greencastle, PA 17225
1-800-962- OLFA (6532) - phone
Hours:
Mon-Thu 8:00 a.m. – 6:00 p.m. ET
Fri 8:00 a.m. – 5:00 p.m. ET
* This Policy does not apply to OLFA TouchKnifeŽ, OLFA scissors, OLFA mats, OLFA rulers, disposable OLFA multi-purpose scrapers, all styles and models of 18mm, 28mm, 45mm, 60mm, rotary cutter replacement blades, and all styles and models of “KB” art knife replacement blades.
If at any time you are dissatisfied with these “Satisfaction Guaranteed” products, World Kitchen d/b/a/ OLFA - North America will provide an equally valued replacement. Please allow 4 to 6 weeks for delivery of replacement product. Should you be dissatisfied with any such product, please keep it. You may be asked to return it. Direct all inquiries to:
OLFA Replacements
OLFA – North America
1200 S. Antrim Way
Greencastle, PA 17225
1-800-962- OLFA (6532) - phone
Hours:
Mon-Thu 8:00 a.m. – 6:00 p.m. ET
Fri 8:00 a.m. – 5:00 p.m. ET
* This Policy does not apply to OLFA TouchKnifeŽ, OLFA scissors, OLFA mats, OLFA rulers, disposable OLFA multi-purpose scrapers, all styles and models of 18mm, 28mm, 45mm, 60mm, rotary cutter replacement blades, and all styles and models of “KB” art knife replacement blades.
Last edited by ArchaicArcane; 06-22-2013 at 08:54 PM. Reason: Link
06-24-2013, 08:31 AM
#42
Power Poster
Join Date: Jan 2009
Location: Front row
Posts: 14,646
I had a brand new Olfa mat that started to peel. The green surface was coming off in strips leaving a solid white mat underneath. I took pictures and posted them on the board. Olfa customer service said I was cutting too hard. LOL. Ofla did send me a new mat after I posted the messed up mat here. I've never seen a mat do that before. I'll try and find the post.
06-24-2013, 08:35 AM
#43
Power Poster
Join Date: Jan 2009
Location: Front row
Posts: 14,646
I had a brand new Olfa mat that started to peel. The green surface was coming off in strips leaving a solid white mat underneath. I took pictures and posted them on the board. Olfa customer service said I was cutting too hard. LOL. Ofla did send me a new mat after I posted the messed up mat here. I've never seen a mat do that before. I'll try and find the post.
Found it: http://www.quiltingboard.com/main-f1...at-t33840.html I posted the email I received from Olfa about the mat.
Found it: http://www.quiltingboard.com/main-f1...at-t33840.html I posted the email I received from Olfa about the mat.
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