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Thread: Ipad disaster

  1. #1
    Super Member feffertim's Avatar
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    I just got an invoice from ITunes showing a $99.99 charge that my 6 year old great granddaughter made by downloading a barbie type app in my IPad. I'm so mad, not at her because she did not know what she was doing but at the vendor for not having their apps more secure. This should not be allowed to happen.

  2. #2
    Senior Member LisaGibbs's Avatar
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    I would call and tell them it was not an authorized purchase and fight for a refund. I would be very upset. This has happened on my cell phone over some spammed things and I fought it and won.

  3. #3
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    yikees! you should be able to cancel it by law.?

  4. #4
    Super Member Airwick156's Avatar
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    OH NO!!!! I would be mad too. Those app places should be held responsible for that. They know they are in the wrong by not making it more secure. There thinking is....that the kids will download tons of apps to make money. Shame on those companies. Shame Shame Shame. Hope they don't charge you for it after you call them and explain what happened.

  5. #5
    Super Member KimmieH's Avatar
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    isnt there a prompt to enter your password? thats how it works on iphone, not sure about ipad.
    i know cuz i always forget it LOL
    sorry this happend!

  6. #6
    Senior Member DebbyT's Avatar
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    Quote Originally Posted by LisaGibbs
    I would call and tell them it was not an authorized purchase and fight for a refund. I would be very upset. This has happened on my cell phone over some spammed things and I fought it and won.
    ditto -- and don't delay.

  7. #7
    Senior Member Missi's Avatar
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    On itunes you can choose to have the software remember your password or enter it manually whenever you download anything. For this exact reason I don't save my password.

    Fight it you might be able to get some back. Isn't it amazing how tech savy these youngsters are these days. 6 years old and new how to get an app downloaded on an iPad.

  8. #8
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    I may be in the minority here, but the child is not IPad's responsibility. They have no way of knowing who's pushing the buttons on the other end. It sure seems like the child knew exactly what she was doing.

  9. #9
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    In the App Store you have to enter a password to purchase.

  10. #10
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    I don't see any apps for 99.99. You should call, maybe something else is going on.

  11. #11
    Super Member ScubaK's Avatar
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    I would ask them to refund the charges. Apple is fantastic with customer service. You can also use a parental control and do not store your passwords.
    Also, IPad has a pass key lock to even use the IPad. Which I use.
    Kirsten

  12. #12
    Junior Member iwillquilt's Avatar
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    Children that age know how to get things done these days. But they still have no real understanding of the cost yet. Good luck with getting it removed and time for a chat with the grandchild about not downloading anything without asking for permission first.

  13. #13
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    Careful there are a lot of these. One is a free smurf game but the kids need a type of berry used like money. WHen you download the berries it charges to your Iphone cell bill

  14. #14
    Super Member ptquilts's Avatar
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    Still young enough that she needs to be supervised while using it. If she needs some alone time, how about a deck of cards and teach her how to play solitaire?

  15. #15
    Super Member Nanamoms's Avatar
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    You can put parental controls on most everything. I know that it has happened on games and songs on my just regular old phone and I'm the only one that uses it. I am continually getting some kind of miscellaneous monthly charge. And "customer service" just can't quite figure out how it got on there. If I don't catch it on the first or second charge, they won't refund all the charges; just a couple of them. HUH? But I never authorized it!! I think all this is just another way to make money for the apps creators.

    PS: My 1 year old grandson knows how to manipulate his parents i-phones!! He loved computers and phones. :)

  16. #16
    Super Member raedar63's Avatar
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    I think apple will work with you, although I had a cell phone bill ran up to 5 grand once and they would not budge :(

  17. #17
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    Uh-oh! $99? What in the world did the app do to cost that much??

  18. #18
    Super Member luckylindy333's Avatar
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    Quote Originally Posted by BarbaraA
    I don't see any apps for 99.99. You should call, maybe something else is going on.
    It might be one of the games that let's you buy things to progress in the game...

    I don't see how she got it without your password- apparently she has your password?

  19. #19
    Super Member clsurz's Avatar
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    Quote Originally Posted by feffertim
    I just got an invoice from ITunes showing a $99.99 charge that my 6 year old great granddaughter made by downloading a barbie type app in my IPad. I'm so mad, not at her because she did not know what she was doing but at the vendor for not having their apps more secure. This should not be allowed to happen.
    Actually you are responsible to have your account secure so no one can d/l on your Ipad. The child would have needed your security password to d/l anything.

    I have to put it in everytime I buy something and d/l it to my Ipad.

  20. #20
    Super Member clsurz's Avatar
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    Quote Originally Posted by KimmieH
    isnt there a prompt to enter your password? thats how it works on iphone, not sure about ipad.
    i know cuz i always forget it LOL
    sorry this happend!
    YES there is. The child could not d/l it to Ipad without the account owners password and username.

  21. #21
    Super Member clsurz's Avatar
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    Quote Originally Posted by BigDog
    I may be in the minority here, but the child is not IPad's responsibility. They have no way of knowing who's pushing the buttons on the other end. It sure seems like the child knew exactly what she was doing.
    I agree totally! No one can d/l on your Ipad without your username and password.

    If the account is set up to remember the password it is the account owners fault as to what happens on it.

    A 6 year old knows what they are doing with these tech toys. I have a now 7 and 9 year old who know. One of them tried to d/l app one day and she asked what my password was. I wouldn't give it to her. She wanted an app that was only 5.95 and would have d/l it if I had my account remember my password.

    It is not ITunes or apps stores responsibility for our accounts. We are!

  22. #22
    Super Member clsurz's Avatar
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    Quote Originally Posted by iwillquilt
    Children that age know how to get things done these days. But they still have no real understanding of the cost yet. Good luck with getting it removed and time for a chat with the grandchild about not downloading anything without asking for permission first.
    Correct! My GD's started pre-school with computers in them and from kindergarden on they do most of classwork on computers. They are now going into 2nd and 4th grades and have/are growing up in school using computers, iPads, and other electronics.

  23. #23
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    About 5 years ago a young friend refused to get her 5 year old daughter a cell phone, but the child's grandparents gave her one without my friend's knowledge or agreement. So one day she took daughter to visit Grandparents and as she was picking her up, friend heard inlaws inside the house yelling at each other.
    In the car she asked DD what was going on.

    'Mommy, how much is three thousand? Grandpa doesn't want me to talk to anybody with a ONE in front of their numbers"
    DD asked innocently.

    Seems she had discovered long distance dialing and was having fun talking with strangers all over the nation, and that was one gabby little girl!! Loved talking. It's amazing how fast they are learning all this technical stuff!! Much faster than most of us older folks.

  24. #24
    Super Member feffertim's Avatar
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    Quote Originally Posted by LisaGibbs
    I would call and tell them it was not an authorized purchase and fight for a refund. I would be very upset. This has happened on my cell phone over some spammed things and I fought it and won.
    You can't call them, the only way to communicate is thru EMail, so I'm waiting for a response

  25. #25
    Super Member feffertim's Avatar
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    Quote Originally Posted by KimmieH
    isnt there a prompt to enter your password? thats how it works on iphone, not sure about ipad.
    i know cuz i always forget it LOL
    sorry this happend!
    Yes, there is, but I downloaded a free app for her with my password, and once she was playing that, they must have offered to upgrade it from there without needing a password.

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