Welcome to the Quilting Board!

Already a member? Login above
loginabove
OR
To post questions, help other quilters and reduce advertising (like the one on your left), join our quilting community. It's free!

Results 1 to 10 of 10

Thread: Just wanted you to know about good service.

  1. #1
    Senior Member QuiltingHaven's Avatar
    Join Date
    Apr 2011
    Location
    Ohio
    Posts
    952

    Just wanted you to know about good service.

    Yesterday, my January 2016 Fons & Porter "Love of Quilting" magazine arrived in the mailbox. The first 14 pages were torn and 1/2 of them were eaten by the postal mechanical machinery. It looked like a shark had eaten 1/2 to 3/4 of the the pages. I called the number in the magazine. Got a great gentleman who took my name and address and is sending me another magazine in the next 10 days. Now, that is great service. But you wouldn't believe what it looked like.
    Busy in Ohio

  2. #2
    Super Member DOTTYMO's Avatar
    Join Date
    Jun 2010
    Location
    England Alton Towers
    Posts
    6,640
    Blog Entries
    1
    Congratulations on such excellent service.
    Finished is better than a UFO

  3. #3
    Power Poster ManiacQuilter2's Avatar
    Join Date
    Jun 2011
    Location
    Southern California
    Posts
    18,938
    I have had things eaten by the USPS. That is nice that F&P has excellent customer service especially these days.
    A Good Friend, like an old quilt, is both a Treasure and a Comfort

  4. #4
    Super Member ctyankee's Avatar
    Join Date
    Sep 2012
    Location
    In the beautiful hills of northwest Connecticut.
    Posts
    2,571
    I've had mail arrive in deplorable condition, too, but my post office will put it in a plastic bag with a note saying it arrived at their station that way. Not that I would be happy with most of the magazine missing!

    But I'm glad you're getting another copy -- hope it arrives complete!
    ​My soul is fed with needle & thread.

  5. #5
    Super Member jmoore's Avatar
    Join Date
    Feb 2011
    Location
    Boothbay Maine
    Posts
    8,059
    Blog Entries
    2
    I'm glad you had a nice experience and that you will get a fresh copy of the magazine.
    attitude is everything...the rest will fall into place.

  6. #6
    Super Member mom-6's Avatar
    Join Date
    Feb 2010
    Location
    Texas
    Posts
    6,498
    It is always disappointing to receive mangled mail, and magazines/catalogs seem to be most vulnerable. But so glad you are getting it replaced.

  7. #7
    Super Member quilting cat's Avatar
    Join Date
    Sep 2010
    Location
    Lake Stevens, WA
    Posts
    2,091
    You could post a picture of both the eaten copy and the new one when it comes -- too bad the magazine has to "eat" the cost when USPS is at fault!
    Retired math teacher --
    I CAN FIGURE IT OUT!

  8. #8
    Super Member caspharm's Avatar
    Join Date
    Jan 2011
    Location
    Nevada
    Posts
    6,968
    Definitely good customer service. I wish the magazine companies would all send them in the plastic wrap. It would reduce how many get eaten.

  9. #9
    Super Member madamekelly's Avatar
    Join Date
    Jul 2010
    Location
    Central Willamette Valley, Oregon, USA
    Posts
    7,661
    Blog Entries
    1
    Quote Originally Posted by caspharm View Post
    Definitely good customer service. I wish the magazine companies would all send them in the plastic wrap. It would reduce how many get eaten.
    How unusual. My "Love of Quilting always came in a sealed plastic bag. Maybe because most of the east coast still think things are delivered by stagecoaches in Oregon? Lol!
    If you always do, what you have always done, The results never change. Change is the wings you give yourself.

  10. #10
    Super Member caspharm's Avatar
    Join Date
    Jan 2011
    Location
    Nevada
    Posts
    6,968
    Quote Originally Posted by madamekelly View Post
    How unusual. My "Love of Quilting always came in a sealed plastic bag. Maybe because most of the east coast still think things are delivered by stagecoaches in Oregon? Lol!
    I wish it was that. However, it is probably a cost-cutting measure. The publishers probably figure replacing a few "eaten" magazines is cheaper than the machinery costs for the plastic wrap. My DH and I get several other magazines that are not wrapped (AAA magazine and several association magazines) and have arrived with damage (usually not bad, but there).

    On the other hand, I have noticed more wrapped magazines with bonus items (especially the foreign ones) in the stores these days.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

SEO by vBSEO ©2011, Crawlability, Inc.