Keepsake Quilting Online Ordering Experience

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12-02-2017, 12:15 PM

#11

crafty pat

Super Member

Join Date: Sep 2010

Location: Live Oak, Texas

Posts: 6,133

I have ordered from them for years and have never had a problem. Love everything I have bought from them and the order always comes quickly.

12-03-2017, 09:59 AM

#12

Jordan

Super Member

Join Date: Jul 2010

Location: Flagstaff, Arizona

Posts: 9,475

So glad to hear and what wonderful customer service. It is so nice of you to let us know. I have ordered from their catalog before and received nice items. You getting the wrong item was just a human error and no one is perfect.

12-04-2017, 05:10 AM

#13

MarionsQuilts

Super Member

Join Date: Nov 2014

Location: Ontario Canada

Posts: 1,869

I've never had a problem with them, and I've ordered lots of stuff!!! Nice to read their customer service is so fabulous!

I order a lot of stuff from Craftsy on black Friday, and they forgot to send me one of my battings (I ordered 4) and they sent me two rulers that were on my wish list, but not on my order list. I chatted with them online about it, and they sent me the missing batting and told me to keep the rulers! I was quite surprised!