New Pfaff Powerquilter 16 Issues
#1
New Pfaff Powerquilter 16 Issues
Hi Guys,
Well my lovely Pfaff Powerquilter 16.0 arrived today and I am just a bit concerned that there seems to be paint missing and chipped from it! Did any of your machines arrive with chipped paint?
I will call the dealer tomorrow, but I don't want to complain if they are all like this.
[ATTACH=CONFIG]488143[/ATTACH][ATTACH=CONFIG]488144[/ATTACH]
Hugs
Caroline
Well my lovely Pfaff Powerquilter 16.0 arrived today and I am just a bit concerned that there seems to be paint missing and chipped from it! Did any of your machines arrive with chipped paint?
I will call the dealer tomorrow, but I don't want to complain if they are all like this.
[ATTACH=CONFIG]488143[/ATTACH][ATTACH=CONFIG]488144[/ATTACH]
Hugs
Caroline
#4
Super Member
Join Date: Jun 2008
Location: Utah
Posts: 8,847
I'd check to make sure everything is working before calling. Then tell them you didn't expect to pay full price for damaged goods. AS DH says, "I paid for new merchandise and the privilege of putting in any dents or dings myself, or not."
#8
I agree with all the above comments, especially about the taking pictures part - if the local dealer isn't helpful then take it up with Pfaff worldwide. You can find their contact info on the website.
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