My daughter was going to place an order with them but needed to get to a certain dollar amount to get the free shipping, so I browsed the site and found some things I wanted (4 fabrics) to complete her order. When we ordered, the site said all the items were in stock. Here's the problems:

1. After the order was placed, we get an e-mail saying one of my fabrics was out of stock. O.k., just forget about that one.
2. After that, we get another e-mail saying that the 5 yards that I wanted of one of the fabrics could not be done all in one cut and they only had 4.5 yards left of it (one cut in 3 yards and 1.5 yards in another cut). O.k., send what you have.
3. Order arrives today. One of the fabrics sent it totally incorrect. It was supposed to be 2 yards of a checkered homespun fabric. Instead, it's 2 yards of 108" backing fabric in a really ugly mottled brown - totally wrong.

Anyone else have these many issues with a single order with them? By the way, this was our first (and most likely last) order with them. My daughter is going to contact them to see about how to do the return of the incorrect fabric.

I just placed my first order with them today.

I guess I will have to wait and see what happens.

Hope you can work things out.

I've never ordered from them before.
That's awful that you are having so much trouble with them.
I sure hope they take the fabric back and return your money!

I used to order from them a lot, but started buying @ Fabric Depot instead because of their huge selection of Batiks. When I did use them, only had a problem once. When I called, they told me just to keep the fabric, and they issued me a credit. Couldn't complain about that!

I have ordered from them without any trouble. put my order in used a coupon got free shipping, and my order arrived fairly quickly.

I would contact them like you said your daughter was going to and see if they make it right.
I guess I am just a little to optimistic when it comes to things like this. Human error does happen, but as long as they right their wrong I don't say all bets are off!

Good luck and I hope they make it right!

I've ordered from the fabric.com many times without a problem.

I also have had several orders with them and I think twice they did not have the yardage that I ordered but I knew when I place the order I was close to clearing their inventory and since they were just for stash I was okay with them being short shipped. I would hope that they will correct the error with the incorrect fabric they sent you

I have ordered from this site more times than I want to admit and I've NEVER had any problems whatsoever!! Do contact them and I'm sure they will make it right!!

Sorry Eddie. That's disheartening, esp if you're ready to work on projects & need the fabrics like NOW! Hope it all works out for you & your dau.

This was all just stash fabric that I was ordering, not for any specific project. I was just surprised how the stars seemed to line up for so many problems with it all. On those homespun fabrics, if I recall correctly their online inventory said that they had quite a bit of it all, like 15-20 yards of each. So was surprised when I got the e-mail that they were out of one of them. And then the fabric I wanted 5 yards of, I remember their online system said that they had a good bit of it as well, so surprised to have to get multiple cuts and then less of what I ordered. I then there's that hideous wrong fabric they sent - ewww! :D Oh, well, we'll get it worked out.

I'm like SewJoyce I have ordered from them more times than I want to admit. Only once did they email that the fabric had to come in two pieces and asked if I still wanted it. This last order one fabric was wrong and one was missing. I called them. Told me to keep the wrong fabric. The correct and missing fabric was in the mail in a couple of days.

I have ordered from Fabric.com several times.... but only when they have a great sale. It seems that when they put there fabrics on sale really low, that they don't have much left in stock, and I think they get several customers trying to order all at the same time. Twice they emailed me and said that they were either short of the yardage I wanted, or they had more than one piece of the fabric. I have never ordered from them when I was ordering fabric at their regular price.
The fabric has always been nice, but there seems to be some glitches in their system somewhere.......

Eddie, I received my second order from them yesterday and was very pleased with it! Everything was just as I'd ordered. Sorry you and your daughter had such problems with them.

I order from them on a regular basis and have nothing but good things to say! I received an order today and I think one of the fabrics was end of bolt because the sent me an extra 3/4 yard...sorry to hear that you had such an unpleasant experience, but I wouldn't give up on them...

I order from them and have never had a problem.

Sybil

I've ordered many many times, almost never had an issue. The one issue I did have was when I ordered 1/2 yard of a Wizard of Oz (with the rest of the W of O from the current line). Rather than the one I ordered, they sent 1 yard of Moda dots. I contacted them, immediate response, told me to keep the wrong fabric and immediately shipped the correct replacement.

No other issues, absolutely love them.

Ooh, I did have one other "problem". On my birthday, as a gift to me, I ordered about 10 yards of the Farmers Market line, each in 1 yard cuts. About 2/3 of them were 6-12" MORE than what I ordered (and paid for). :shock: :shock: At first I thought they shorted me on the other 1/3, lol. Happy birthday to me!

I order from them all the time and never had a problem. They had sent me email a couple of times when they were out of something, but I call that good customer service.

I've ordered from them several times, with no problems. You should contact them to get the problems corrected. I'm sure they want to keep you as a customer and want you to return as one too, in the future.

I've ordered from them many times. They give prompt delivery, mostly within a week of ordering. One time, I didn't like the fabric, they told me to keep the fabric and I got a refund. I'll certainly order from them again. Silvia

I, also, have ordered from them several times and have never had problems

I just got an order from them about a week ago, and had no problems at all.

I've ordered from them many, many times and never had a problem. I like that their "yards" are 39 inches and a couple of times when I ordered 1 or 2 yards it must have been close to the end of the bolt and they sent a good 3/4 yd more without extra charge.
They have a great customer service dept, I think they will fix your problem easily.
Maire

I have ordered from them several times without any problems. Hopefully it was just a bad day for them.

An update on this continuing saga....

My daughter e-mailed them a couple of times about the problem and didn't receive any response from them. :evil: So I e-mailed them on Monday and didn't get any response. :evil: :evil: :evil:

So I called them while ago and asked if anyone was aware of the problem from our several e-mails we'd sent. No, didn't know there was a problem. :roll: O.k., explained it all and she checks and guess what - they're out of the fabric that they were supposed to send me instead of that ugly fabric that they did send me. So, another credit coming back to the credit card.

Good grief. I'm never ordering from these people again. Ridiculous! Bad customer service! Bad service, period! :evil:

wow, so sorry you didn't have any luck with the customer service.

I have ordered from them three times. The first time I ordered I was not pleased with the fabric. I called them and I was told to keep the fabric and reorder. Overall, they are OK; however, it takes over a week to receive the order. In fact, I have an order to be shipped in a few days. They always send more than you order.

I'm another one that has ordered from them many times. I had one problbem one time with them substituting a fabric for one I ordered. The one I ordered was flannel and the one they substituted, while similar in color, was not flannel. They let me keep the one they had sent, and re-sent a flannel replacement I was happy with.

You should call and explain to them again that you had lots of problems with your order. Talk to a supervisor!

good idea.

I don't think I would order from them, I haven't yet.

Eddie maybe the regular people everyone else has had were absent when you contacted them. I don't blame you for not giving them anymore business.

Eddie,
I had a thread on there a few days ago about the same problems. I was contacted by the manager of the customer service dept. through instant message here on the board. I called the # he gave me, had to leave a message. That was Friday. I still haven't had a return call. I will try again tomorrow.

Ditter