Welcome to the Quilting Board!

Already a member? Login above
loginabove
OR
To post questions, help other quilters and reduce advertising (like the one on your left), join our quilting community. It's free!

Page 1 of 2 1 2 LastLast
Results 1 to 25 of 32

Thread: Anyone ever had problems ordering from www.fabric.com?

  1. #1
    Super Member Eddie's Avatar
    Join Date
    May 2009
    Location
    Arkansas
    Posts
    3,078
    My daughter was going to place an order with them but needed to get to a certain dollar amount to get the free shipping, so I browsed the site and found some things I wanted (4 fabrics) to complete her order. When we ordered, the site said all the items were in stock. Here's the problems:

    1. After the order was placed, we get an e-mail saying one of my fabrics was out of stock. O.k., just forget about that one.
    2. After that, we get another e-mail saying that the 5 yards that I wanted of one of the fabrics could not be done all in one cut and they only had 4.5 yards left of it (one cut in 3 yards and 1.5 yards in another cut). O.k., send what you have.
    3. Order arrives today. One of the fabrics sent it totally incorrect. It was supposed to be 2 yards of a checkered homespun fabric. Instead, it's 2 yards of 108" backing fabric in a really ugly mottled brown - totally wrong.

    Anyone else have these many issues with a single order with them? By the way, this was our first (and most likely last) order with them. My daughter is going to contact them to see about how to do the return of the incorrect fabric.

  2. #2
    Mountainquilter's Avatar
    Join Date
    Feb 2009
    Location
    Vermont
    Posts
    238
    I just placed my first order with them today.

    I guess I will have to wait and see what happens.

    Hope you can work things out.

  3. #3
    Moderator tlrnhi's Avatar
    Join Date
    Jan 2007
    Location
    In the middle of a mess...
    Posts
    19,993
    I've never ordered from them before.
    That's awful that you are having so much trouble with them.
    I sure hope they take the fabric back and return your money!

  4. #4
    Super Member quiltingnonie's Avatar
    Join Date
    Jan 2010
    Location
    small town in Oregon
    Posts
    1,715
    I used to order from them a lot, but started buying @ Fabric Depot instead because of their huge selection of Batiks. When I did use them, only had a problem once. When I called, they told me just to keep the fabric, and they issued me a credit. Couldn't complain about that!

  5. #5
    Super Member justwannaquilt's Avatar
    Join Date
    Aug 2009
    Location
    Union, Missouri
    Posts
    1,576
    I have ordered from them without any trouble. put my order in used a coupon got free shipping, and my order arrived fairly quickly.

    I would contact them like you said your daughter was going to and see if they make it right.
    I guess I am just a little to optimistic when it comes to things like this. Human error does happen, but as long as they right their wrong I don't say all bets are off!

    Good luck and I hope they make it right!

  6. #6
    Super Member JJean's Avatar
    Join Date
    Aug 2009
    Location
    Washington State
    Posts
    2,499
    I've ordered from the fabric.com many times without a problem.

  7. #7
    Power Poster MamaBear61's Avatar
    Join Date
    Dec 2009
    Location
    Milverton, ON, Canada
    Posts
    13,231
    I also have had several orders with them and I think twice they did not have the yardage that I ordered but I knew when I place the order I was close to clearing their inventory and since they were just for stash I was okay with them being short shipped. I would hope that they will correct the error with the incorrect fabric they sent you

  8. #8
    Super Member sewjoyce's Avatar
    Join Date
    Oct 2007
    Posts
    9,664
    I have ordered from this site more times than I want to admit and I've NEVER had any problems whatsoever!! Do contact them and I'm sure they will make it right!!

  9. #9
    Super Member Sheila Elaine's Avatar
    Join Date
    Mar 2009
    Location
    Crossville, Alabama
    Posts
    3,422
    Sorry Eddie. That's disheartening, esp if you're ready to work on projects & need the fabrics like NOW! Hope it all works out for you & your dau.

  10. #10
    Super Member Eddie's Avatar
    Join Date
    May 2009
    Location
    Arkansas
    Posts
    3,078
    This was all just stash fabric that I was ordering, not for any specific project. I was just surprised how the stars seemed to line up for so many problems with it all. On those homespun fabrics, if I recall correctly their online inventory said that they had quite a bit of it all, like 15-20 yards of each. So was surprised when I got the e-mail that they were out of one of them. And then the fabric I wanted 5 yards of, I remember their online system said that they had a good bit of it as well, so surprised to have to get multiple cuts and then less of what I ordered. I then there's that hideous wrong fabric they sent - ewww! :D Oh, well, we'll get it worked out.

  11. #11
    Super Member sewsewquilter's Avatar
    Join Date
    Apr 2008
    Location
    Florida Keys
    Posts
    2,170
    I'm like SewJoyce I have ordered from them more times than I want to admit. Only once did they email that the fabric had to come in two pieces and asked if I still wanted it. This last order one fabric was wrong and one was missing. I called them. Told me to keep the wrong fabric. The correct and missing fabric was in the mail in a couple of days.

  12. #12
    Super Member oldswimmer's Avatar
    Join Date
    Oct 2009
    Location
    Nebraska
    Posts
    1,234
    I have ordered from Fabric.com several times.... but only when they have a great sale. It seems that when they put there fabrics on sale really low, that they don't have much left in stock, and I think they get several customers trying to order all at the same time. Twice they emailed me and said that they were either short of the yardage I wanted, or they had more than one piece of the fabric. I have never ordered from them when I was ordering fabric at their regular price.
    The fabric has always been nice, but there seems to be some glitches in their system somewhere.......

  13. #13
    Super Member soniboo's Avatar
    Join Date
    Nov 2009
    Location
    Florida
    Posts
    2,317
    Eddie, I received my second order from them yesterday and was very pleased with it! Everything was just as I'd ordered. Sorry you and your daughter had such problems with them.

  14. #14
    harleyquinn2323's Avatar
    Join Date
    Sep 2007
    Location
    usa
    Posts
    104
    I order from them on a regular basis and have nothing but good things to say! I received an order today and I think one of the fabrics was end of bolt because the sent me an extra 3/4 yard...sorry to hear that you had such an unpleasant experience, but I wouldn't give up on them...

  15. #15
    farscapegal
    Guest
    I order from them and have never had a problem.

    Sybil

  16. #16
    Super Member LucyInTheSky's Avatar
    Join Date
    Sep 2009
    Location
    Seattle
    Posts
    1,788
    I've ordered many many times, almost never had an issue. The one issue I did have was when I ordered 1/2 yard of a Wizard of Oz (with the rest of the W of O from the current line). Rather than the one I ordered, they sent 1 yard of Moda dots. I contacted them, immediate response, told me to keep the wrong fabric and immediately shipped the correct replacement.

    No other issues, absolutely love them.

  17. #17
    Super Member LucyInTheSky's Avatar
    Join Date
    Sep 2009
    Location
    Seattle
    Posts
    1,788
    Ooh, I did have one other "problem". On my birthday, as a gift to me, I ordered about 10 yards of the Farmers Market line, each in 1 yard cuts. About 2/3 of them were 6-12" MORE than what I ordered (and paid for). :shock: :shock: At first I thought they shorted me on the other 1/3, lol. Happy birthday to me!

  18. #18
    gmaquilts's Avatar
    Join Date
    Dec 2009
    Location
    Northern California
    Posts
    26
    I order from them all the time and never had a problem. They had sent me email a couple of times when they were out of something, but I call that good customer service.

  19. #19
    Super Member fireworkslover's Avatar
    Join Date
    Oct 2009
    Location
    St. Cloud, Minnesota
    Posts
    1,641
    I've ordered from them several times, with no problems. You should contact them to get the problems corrected. I'm sure they want to keep you as a customer and want you to return as one too, in the future.

  20. #20

    Join Date
    Nov 2009
    Location
    Southwest Corner of Mississippi, USA
    Posts
    88
    I've ordered from them many times. They give prompt delivery, mostly within a week of ordering. One time, I didn't like the fabric, they told me to keep the fabric and I got a refund. I'll certainly order from them again. Silvia

  21. #21
    Honey's Avatar
    Join Date
    Jun 2009
    Location
    Central Wisconsin
    Posts
    1,684
    I, also, have ordered from them several times and have never had problems

  22. #22
    Super Member Oklahoma Suzie's Avatar
    Join Date
    Aug 2008
    Location
    Home town: Rehoboth, MA Now living in OK
    Posts
    7,897
    I just got an order from them about a week ago, and had no problems at all.

  23. #23
    Senior Member Maire's Avatar
    Join Date
    Apr 2009
    Location
    Pennsylvania
    Posts
    479
    I've ordered from them many, many times and never had a problem. I like that their "yards" are 39 inches and a couple of times when I ordered 1 or 2 yards it must have been close to the end of the bolt and they sent a good 3/4 yd more without extra charge.
    They have a great customer service dept, I think they will fix your problem easily.
    Maire

  24. #24
    Super Member shaverg's Avatar
    Join Date
    Mar 2009
    Location
    North Carolina
    Posts
    2,011
    I have ordered from them several times without any problems. Hopefully it was just a bad day for them.

  25. #25
    Super Member Eddie's Avatar
    Join Date
    May 2009
    Location
    Arkansas
    Posts
    3,078
    An update on this continuing saga....

    My daughter e-mailed them a couple of times about the problem and didn't receive any response from them. :evil: So I e-mailed them on Monday and didn't get any response. :evil: :evil: :evil:

    So I called them while ago and asked if anyone was aware of the problem from our several e-mails we'd sent. No, didn't know there was a problem. :roll: O.k., explained it all and she checks and guess what - they're out of the fabric that they were supposed to send me instead of that ugly fabric that they did send me. So, another credit coming back to the credit card.

    Good grief. I'm never ordering from these people again. Ridiculous! Bad customer service! Bad service, period! :evil:

Page 1 of 2 1 2 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

SEO by vBSEO ©2011, Crawlability, Inc.