Average time in repair shop?
 

I dropped my Janome 6500P at the end of October and took it in to be repaired. The drive shaft was broken in the fall. Ouch!! Talked to the repair man over a month ago and he said new part would be in on December 15th. I will assume he had a hard time finding a new one. So my machine has been gone awhile, thankfully I have another machine that I'm piecing on....I am working on other small projects to keep me busy. What is the average time your machine has been in a repair shop for anything other than a cleaning?

WOW! That's a long time in my opinion. The longest mine has been in the shop is two weeks. All of my sensors were off, the machine didn't start sewing right away (it was very annoying when I was trying to chain piece 6 inch squares - it would start "picking" up the bobbin about an inch in LOL)

Hopefully yours is fixed soon

Were you told it would take this long when you brought it in? Curious as to cost of this repair. Coming on a slow boat from China!

One of my machines needed a new motor, took 3 months. I think it was a ploy to charge me 390.00. That place does some underhanded things. One friend was belittled for bringing in for repair an older machine. She took it somewhere else.

The longest mine has been in the shop was probably 2 - 3 weeks. But then I've never had a major repair either. It mostly goes in for it's yearly tune up.

less than 2 weeks--but they are very efficient

10days to 2 weeks. However I have waited 3 months for parts

With the ability now to order parts online and have them shipped the same or next day, I would think that no repair should take months. My repair guy always asks customers what their expectations/needs are. I've heard customers ask for their machine back by the end of the week, or in my case I have a couple of backup machines and I tell him there's no rush. I figure that gets me a couple of brownie points for when I really do have a need for a fast fix.

It could partly depend on the shop. I've only had cleanings and one minor repair but the first place took six weeks as it was a very busy shop. After I moved I went to a second place that took only 2 weeks(they were the ones with the minor repair too). It was definitely a quieter shop.

Geri B.....I was told when I brought the machine in that to clean, and make minor adjustments was $79. No big deal there. But when he called me to tell me that the drive shaft was broken he said that the part was a little over $200. It's a 2 year old $1500 machine and WAS in excellent condition, so I told him to fix it. I'm guessing with tax added and any other little part he needed it will be close to $400. Cheaper than buying a new Janome for my quilting.

Sometimes Janome parts have to come from Japan. May take a while. I would call the shop. Sounds like you are getting a new part from Japan. How did the drive shaft break? Seems like that should be covered under your warranty...25 years, right. Hope that is the case. Janome is slow.....hope all turns out well. I love my Janomes....got a 15000 Quiltmaker for Christmas. Can't wait to start using it.

My local lady does a tune up for me same day. I drop it off and pick it up a couple of hours later. Would take a couple of days if she has to find parts. Her tune ups are cheaper than the "service center" and actually done right. The one time I took my Husqvarna to the service center for a tune up, it was gone for weeks and I had to adjust the tension to get it to sew properly.

Lady Diana, Her post said she dropped it.

If you dropped your machine, you are very fortunate, indeed, that it can be fixed. I know that the cost of repairs is a big "ouch" to the wallet, but, as you said, it's less expensive than buying another machine.

Oh, so sorry to hear! I am fortunate in that there is an excellent sales/repair shop less than 1/2 hour away - and because I've never needed major repairs done!

For regular cleaning type appointments, I can make the appointment ahead and have it done the same day. I have done that; there is a large farm/craft market nearby so I drop the machine off, go to the market, and return later that day to pick up.

A friend had an almost new Pfaff embroidery machine that had to have motherboard replaced. It was in the shop for several months!

Hopefully your Janome will be back home with you soon, running beautifully!