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Average time in repair shop?

Average time in repair shop?

Old 12-20-2017, 04:10 AM
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Default Average time in repair shop?

I dropped my Janome 6500P at the end of October and took it in to be repaired. The drive shaft was broken in the fall. Ouch!! Talked to the repair man over a month ago and he said new part would be in on December 15th. I will assume he had a hard time finding a new one. So my machine has been gone awhile, thankfully I have another machine that I'm piecing on....I am working on other small projects to keep me busy. What is the average time your machine has been in a repair shop for anything other than a cleaning?

Last edited by QuiltnNan; 12-20-2017 at 04:34 AM. Reason: remove shouting
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Old 12-20-2017, 05:41 AM
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WOW! That's a long time in my opinion. The longest mine has been in the shop is two weeks. All of my sensors were off, the machine didn't start sewing right away (it was very annoying when I was trying to chain piece 6 inch squares - it would start "picking" up the bobbin about an inch in LOL)

Hopefully yours is fixed soon
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Old 12-20-2017, 05:54 AM
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​3 weeks for a cleaning and timing issue. If a part had to be ordered, I can see that taking a while.
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Old 12-20-2017, 06:24 AM
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Were you told it would take this long when you brought it in? Curious as to cost of this repair. Coming on a slow boat from China!
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Old 12-20-2017, 05:24 PM
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One of my machines needed a new motor, took 3 months. I think it was a ploy to charge me 390.00. That place does some underhanded things. One friend was belittled for bringing in for repair an older machine. She took it somewhere else.
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Old 12-20-2017, 06:28 PM
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The longest mine has been in the shop was probably 2 - 3 weeks. But then I've never had a major repair either. It mostly goes in for it's yearly tune up.
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Old 12-20-2017, 09:27 PM
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less than 2 weeks--but they are very efficient
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Old 12-20-2017, 10:50 PM
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10days to 2 weeks. However I have waited 3 months for parts
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Old 12-21-2017, 06:36 AM
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With the ability now to order parts online and have them shipped the same or next day, I would think that no repair should take months. My repair guy always asks customers what their expectations/needs are. I've heard customers ask for their machine back by the end of the week, or in my case I have a couple of backup machines and I tell him there's no rush. I figure that gets me a couple of brownie points for when I really do have a need for a fast fix.
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Old 12-21-2017, 09:16 AM
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It could partly depend on the shop. I've only had cleanings and one minor repair but the first place took six weeks as it was a very busy shop. After I moved I went to a second place that took only 2 weeks(they were the ones with the minor repair too). It was definitely a quieter shop.
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