Thank goodness it is under warranty! Berninas are great machines (I have 3) and I do think they are worth every penny.

I had the Bernina 820 & traded it in on the Husqvarna Viking Epic Machine & this makes me glad I did. These expensive machines should come with longer warranties than what they offer now. When you pay big bucks, it only
makes sense to me. Ouch $1,000. so glad it was still under warranty.

I have the 830 - it goes in every year for a "spa day". Did have to pay for a repair this year it was only $25.00. Love my 830! And yes, it was made in Switzerland.

I also have an 830 and have it gone over each year by a trained technician. This year it cost me $500+ for the service and upgrades installed. No it is not very reasonable to pay this amount, but I love this machine, it sews like a dream and also the embroidery is fabulous. Mine was also made in Switzerland, so they are all probably still manufactured there.

That is a whole lot of money, thank goodness it was still under warranty.

I too love my oldest Bernina best. I've had the 1090 and it just keeps chugging away. I'm always surprised at the cost of replacement parts/labor. But we really don't have much choice. My husband wanted to buy me the 830, but I wouldn't let him. Now, if it washed the kitchen sink, I might have wanted it.

Egads! I would have passed out.

Why does the repair cost so much? I mean, I would expect it to cost a LITTLE more for a Bernina job than a less expensive brand, but why THAT much more?

Could the repair person be gaming the system with Bernina? You probably don't know what the warranty claim was actually made for, and there is the added incentive of a customer having the money to buy the machine in the first place being likely to be able to afford an expensive repair.

From the extreme high-pressure tactics I've experienced re having cleanings and "tune-ups," there seems to be a lot of potential for fraud.

hugs,
charlotte