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I wanted to share a little story about some excellent customer service.
My dear friend Sara decided that she wanted to make a wallhanging for herself, from a pattern she used in past, that has small Hawaiian shirts on it. Her late husband Benny loved to wear shirts with bright, loud, wild fabrics & she wanted to use them in the wallhanging. She searched & searched her sewing room, and couldn't find the pattern anywhere. Then she went online, only to find that it was out of stock everywhere she found it. But she did find out that the pattern was by Beyond the Reef, so she went to their website & emailed them what she was looking for, and why. Within 20 minutes Beyond the Reef emailed her back, asking for her address so that they can send her the pattern - at no charge! She was so surprised & elated, that she wanted as many people to know as possible about Beyond the Reef...and I couldn't think of a better place than here on the Board to let people know. |
There are a lot more nice people on this earth than bad ones and those guys are great. Thanks for sharing.
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Thanks for sharing. It is so great to hear of businesses that go above and beyond
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stories like this are so great to hear.
Glad she got her pattern |
What an awesome gesture on their part!!! It does my heart good when I hear heartwarming storys like this!!!! Kudo's to you Beyond the Reef....I will have to go and look them up and I will send them a personal thank your for their kindness and generosity :wink: :D :D :D
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email just sent!!! :D
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Wow. So nice to hear there are people who still go above and beyond. We tend to hear about the "poor" service waaaaaaaaay to often.
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How wonderful!! It's so nice to hear about good stuff!!
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What a great story!!
That's awesome! |
That was so great. There are a lot of good people around and sometimes we forget to let them know. Thanks for sharing with us.
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When I tried www.beyondthereef.com, all I got was a co that does tours of the FL keys. Please give me the correct Email, so I can send them an 'attaboy, too!
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I did a search and found this:
http://www.beyondthereefpatterns.com/ Hope it's the right one. Christine |
This is really nice - I like hearing about stores like this. I try to patronize those stores more often.
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Yup, this is a great place to share that story! I'll be sure to look them up next time I am shopping on line!
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Originally Posted by sandpat
Yup, this is a great place to share that story! I'll be sure to look them up next time I am shopping on line!
Thanks, Sweetie, for sharing. How is she doing? Wonderful fabrics and not so bad prices, didn't look at the shipping but love the brights! |
What a great story! Thank you very much for sharing.
On a side note...I thought when I clicked on it that the Subject said Beyond the Beef! LOL I just got up, maybe that explains it, I don't know. Kyia |
Sue--what an fabulous story!! I love to hear of companies that have a heart and really value their customers. I have bookmarked their web site....thanks for sharing.
A similar story......when I was in Knoxville recently for the quilt show, my friends and I went to a LQS called Mamaw's Thimble. The owner was absolutely the sweetest woman and when she found out that my friend's husband was in the Army (in Iraq) she gifted a quilt book to her. My friend was going to purchase the book to make a quilt for her husband and while she was checking out she was chatting with the owner about it. When she was paying for her purchase, she told her that the total was not high enough for everything she was buying and the owner said-this book is my gift to you--thank you to your husband for his service to our country. My friend was shocked! So---if you are in Knoxville, Tennessee shop at Mamaw's Thimble!!!! She does not have a web site or I would be buying from her online. There are still wonderful people out there. |
Marcia, I will tell my grandmother to start shopping there. She lives in Knoxville so she does need to check out that store. I love stores and places of business that value and appreciate their customers!
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Originally Posted by amma
email just sent!!! :D
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A big thank you to all of you for the good thoughts & hugs from Sara & I. :)
Here's the info for Beyond The Reef: Natalie Barnes [email protected] www.beyondthereefpatterns.com www.beyondthereefpatterns.blogspot.com |
That is awesome. always glad to hear some thing good.
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What a wonderful thing for them to do! I'll be sure to look them up!
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what great service. I will be emailing them, and saying thank you, and that I have added them to my favorites list. :D
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Loved the story. It's heartwarming how nice people can be!
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Hi! I just got this note from Sara:
My package came today. I am thunderstruck. Not only did they send me the pattern, they sent a kit! These people get a huge thumbs up from me. Spread the word. Beyond the Reef. Great people! |
WOW ! That is awesome :lol:
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Originally Posted by Kyiav10
What a great story! Thank you very much for sharing.
On a side note...I thought when I clicked on it that the Subject said Beyond the Beef! LOL I just got up, maybe that explains it, I don't know. Kyia |
That is so wonderful. Thank you for sharing. It is always so nice to hear of these type of stories, especially in this day and age.
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