Big bobbin problem with my new Horizon 7700
 

Im hoping someone can shed some light on this problem. I am sewing along FMQ on my new Janome 7700 and it jams so badly that the whole bobbin case gets dislodged and pulled up and to the right.
I never had a drop of trouble with the 6600.
I cleanned everything, changed everything, retheaded and checked the take up lever.
Same thing happened. Three times but this point the bobbin case was damaged.
Please help. Is this a sore spot on this machine? I have already taken it back to the dealer.

If it's damaged, I would quit sewing with it and get it back to the dealer, so you don't do further damage.

Sorry ... other than that, I have no suggestions.

I would quit sewing with it and take it back to the dealer :( I hope they're able to fix it so you don't have further problems.

I have had the same problem with my Janome Q1260. Have brought mine back to the dealer twice. Second time he replaced the bobbin casing. He keeps telling me I am the problem, seems to think I am not using properly. I found that if I slowed the speed that I am sewing down, it doesn't jam up. It makes me laugh, because one of the marketing benefits they claim is how quickly you can sew with the Janome. While my machine was in the shop, I used my backup machine Singer 201, and it sewed like a dream!

I have trhe 7700 and have not had a kproblem like that. Your best bet is to take it back to the dealer and if it continues to happen have them replace the machine.

My Janome 3160 QDC does that even when I am sewing very slow. I was told that oiling that little hole under the bobbin might solve the problem. I did and it helped but it still jumps up and binds every once in a while.

It could be that the bobbin isn't wound tightly enough or that it doesn't like the thread you're using. Try a tightly wound Aurifil bobbin and see if that helps.

HI all thanks for the sympathy. My machine is still at the dealers and I wont have it back until next week. Im so frustrated by this. I already had a ton of trouble with the Pfaff QE4. Now this. I hope it is not another Lemon!
I will write a follow up when I get the machine back.

Janome has been known to have some bobbin issues. I don't think it happens on every machine, but there is definitely a problem somewhere. I have a Janome embroidery machine and have had my machine in the shop 10+ times for the same problem. My dealer tried to tell me it was me: wrong thread, wrong bobbin thread, wrong needle size, sewing too fast, sewing too much, etc. I tried everything and felt I was doing something wrong until I started reading blogs and found that there are a lot of us out there having the same problem. Good luck.

How true. I deaarly love my Janome, but, bobbin issues are a constant thorn in my side. I talked to a gentleman in Toronto about it and he said that Janome was to fix that problem with the 7700 and 12000s. However, that is the machines one quirk, the bobbin racer. Solutions: bobbin washers until they decide to improve the bobbin racers.
And also to Nanbue, Janome has two bobbin racers, one with a red dot for piecing and one with a blue dot for quilting. Good Luck.

How true. I dearly love my Janome, but, bobbin issues are a constant thorn in my side. I talked to a gentleman in Toronto about it and he said that Janome was to fix that problem with the 7700 and 12000s. However, that is the machine's one quirk, the bobbin racer. Solutions: bobbin washers until they decide to improve the bobbin racers.
And also to Nanbue, Janome has two bobbin racers, one with a red dot for piecing and one with a blue dot for quilting( or vise-a-versa LOL) . Good Luck.

This is exactly the same problem that I had constantly with my Janome 6500. The bobbin jumped and rattled so badly that I put the needle right through the casing. My dealer refused to do anything and kept telling me it was "operator error" and implied that I just didn't know how to run the machine even though I had been sewing for more than 30 years. I finally found out about oiling the wick under the bobbin case when the rattling starts and this helps. After dealing with all it's issues, I would never buy another Janome or deal with my local dealers again and I went there because they had such a good customer reputation. Both of my Husqvarnas stitch rings around my Janome and didn't cost me nearly as much money or give me any of the hassle.

bobbin
 

I find that when the thread in the bobbin of my 3050 Janome gets low the bobbin starts to jump and then comes the jam.

Kathleen
This is good to know. What steps did your dealer take to fix the problem. Seems that 10 times back they should replace the machine. Which model do you have? The 10000?
I am hoping this is not going to be an on going issue. What should I expect, if there is one?
I have had the machine for a week! This is nonsense, the wrong needle, the wrong thread, too fast too slow.
The machine should not break so easily. Yes you might get a thread nest or it might jam but it should not break from this.
Ridiculous, $3000 later..... So frustrated.

My dealer would not make it good. I asked him to contact Janome and he told me no way because my machine was old now. Mind you, it wasn't old the 5th, 6th, 7th, time it was in the shop for the same problem. I even brought in copies of blogs where others have complained about the same problem with their Janomes, since he always blamed me, but, he would do nothing. I have purchased two other sewing machine over the past two years and you can bet they weren't from that dealer. I will never purchase another Janome. I have the 300E model which is only an embroidery machine. Every time my husband would go in to pick up my machine from the shop, they try to sell him a bigger one. I told him not to ever purchase one without me there because he doesn't understand all of this mess. The dealer told me that Janome had fixed that problem many years ago. I'm really sorry to hear that it is still happening in the 7700. That machine is too pretty to have such problems. :)

I don't know what to tell you to do, but I would let my dealer know that if it happens again, you want your money back or he could take it back right now. That is too much money to have to worry about the bobbin all the time. It really takes the fun out of stitching. Also, you know these dealer know Janomes have that problem. This really isn't their first rodeo. Good luck.

Kathleen,
Im not sure my dealer knows Janomes very well and that has me a little worried. They admitted that they dont know the 12000 well at all. The trainer has not been in to help them and there. I know more about Janome feet then they do and I just got to know Janome si nce November. They have only been opened for a year and half.
They favor and push the Pfaff simply because they know them better.
It will be intereting to see how this all pans out. Janome doesnt want anyone on their bad mouthing them. I have already contacted them. The shop or I would have to pay for shipping both ways. Im sure that woudl cost at least
$120.00 with insurance. They said if I want them to look at and fix the machine the dealer would have to send it to them. It is under warranty so they would fix it. If the problem reoccurs I will insist they send it.
This is a small quilt shop in a small town, where I know a ton of people. So all of that works in my favor. I wrote a great positive review of the store and them in Sept. I dont think they want to japordize the good reputation they are trying to build. As far as Janome.... we will see.

bobbin problems
 

I am kind of glad to see that I am not alone in trouble with the 7700. Its so frustrating that the dealer just tells us we are the problem-I supposedly sew too fast-CRAP!!! Ive been sewing almost 50 years much longer than these guys have been around. I paisd$3000 for this machine and have had it worked on 4 times and they act like I'm to blame. I also sewed thru the bobbin case, broke the parts off under the plate and how many needles? It is dangerous when it jams up with such force. I also have replaced parts myself twice because you have to take it back to the dealer you bought it from which is 200 miles and $80 gas, plus I dont want to leave it there. I love the machine when it works but very disappointed in the servicing of a very REAL issue that needs to be resolved!

I have had a similar problems and the culprit was a tiny bit of thread or lint under the area where the bobbin case sits. Try a vacuum to dislodge it a bit and when you can finally see it it can removed. That has solved the problem for me.

I've even purchased a small hand vacuum to clean mine out. I've taken it apart and clean everything out, even using a pipe cleaner to get in all the nooks. The real problem is bigger than US.

Krabadan, you were lucky if that took care of your problem. You many have one of the lucky machines. I don't believe this problem effects every Janome.

Sculham, I have sewed through two bobbin cases and I wish I had the money for all the needles I have broken. You are not alone, unfortunately.

Totally lost, frustrated, and hopeless at this point.
 

I am a bit frustrated. I will admit, I am newer to sewing. I learned on my mom's pfaff machine and this 7700 Horizon was my first machine. It feel like I am constantly having tension issues or bobbin issues. The bobbin casing will spin under the face place. I wish I was joking about that.

I have taken it to the dealer multiple times. Out of the 2 years I have had it, I have gotten about 14 hours total out of it. That is just not ok by any means. I bought this machine for clothes and quilting. When it works, it works like a charm but the slightest things seem to throw a self destruct switch.

I did get the positioning recalibrated as it was 1/16th of an inch off when put into a FMQ mode, thus hitting the foot but the bobbin casing and top thread tension is just killing me. Does anyone have any suggestions?

Any yes, I have already replaced the bobbin casing after sewing into it... more times that I want to admit or think about. :(

I have had some problem with bobbin case on the 7700. It happens when the chase jumps out of its proper place. I am not sure I can explain it clearly. On mine there are two areas on and in the bobbin are that if they are not aligned will cause the bobbin thread to jam. There is a tiny metal spring type on the outer ring that must be on the right side of a protruding catch on the case. If not the thread will catch and pull the case out of alignment. I hope this is clear. I can do it but not sure I can explain it.

So sorry for all your troubles. I also have a 7700 and had some issues with it. The shop where I bought my machine was very helpful and walked me through them. The biggest thing was the speed. This machine goes so fast, so turn the speed down to where you are comfortable with it. Needle........I changed to a Janome needle for quilting/embroidery and that also helped. Then the tension needs to be on "7" instead of auto. Also, he had me turn my stitch down to .02, just during free motion. I hope this helps!! Merry Christmas!

I am not sure what item you are using, is there a pic or link to explain? Maybe others know what you are referring to?

I am soooo sorry that you are having this problem. You are not alone, if you check the Janome yahoo group or sewingpatternsreview, you will see there are many in this boat. I bought my Horizon 7700 three and a half years ago, when it was brand new, and have had tons of problems...two new motherboards, the same bobbin nonsense, another "E4" error whenever I use the thread cutter, self threader broke, single hole plate also caused E4 or E5 errors, so don't use that anymore, tension craziness, trouble with the bobbin winding properly...and it has been in the shop so many times, a long drive and two week wait....and all I can get is "operator error" from the dealer (I have been sewing for almost 50 years). I spoke with the Janome guy at the Houston quilt show and he suggested I contact the district sales manager, only problem is how to find out who that is???? No way is the dealer going to tell me! At this point I am ready to cut my loses and buy a new (NOT Janome) machine. I realize this is not much help, but at least you know that it isn't you!!!

I managed to google them at our local office supplies shop. At least now you'll know what to look for http://www.officeworks.com.au/retail...ives/MA23260CF

If you want to find out how to contact the Regional Manager, call the store pretending to be a very satisfied customer and you want to write a letter to the Regional Office to let them know how happy you are with their service. They are usually extremely thrilled to turn over the information you want. (I used to so this when I needed to contact regional folks when I was dealing with defective cars or machines.) Customers always get more attention than employees.

I'm really surprised at the complaints about Janome. Usually when someone on the QB asks what sewing machine to get, the Janome gets rave reviews on this board.

Here's my suggestion - get an inexpensive Brother machine. I have 3 of them, varying degrees of complexity/features, and have had no trouble with them at all. I had a 4th one, but it fell and broke while being lugged around when we were on vacation. Unfortunately, it couldn't be fixed.

Very clever idea!

I found this blog entry about tightening a screw, so maybe it could help.

http://featheredfibers.wordpress.com...4th-of-july-2/

Serita

Oh I will have to try that! Thanks so much!

I don't know if it will work, but let us know. I am going to keep it in mind in case my older Kenmore (made by Janome) starts acting up. It is over ten years old, and I am always expecting it to start failing on me. I really like it for free motion even though the harp is not very large. I use quilting as you go methods so I can get away with it. My older machines don't care for transparent thread but this one will let me use it. So I tiptoe on eggs to keep from having issues with it. They don't make the model anymore. And if it comes up on auctions, it is really expensive for an older machine like that.

The Janome dealer in my town told every customer that had a problem with their new Janome high end machines it was user error. She said that was what Janome company told her to say and if she sent machines back she would lose her money. She gave everyone a Janome company 800 number to call about the problems. She went bankrupt as her customers were guild members who weren't shy about sharing the lousy customer service with everyone. I know another Janome dealer would not make it town again. Too many remember.

Thank you. Now I know what you were talking about.