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Thread: Big bobbin problem with my new Horizon 7700

  1. #1
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    Big bobbin problem with my new Horizon 7700

    Im hoping someone can shed some light on this problem. I am sewing along FMQ on my new Janome 7700 and it jams so badly that the whole bobbin case gets dislodged and pulled up and to the right.
    I never had a drop of trouble with the 6600.
    I cleanned everything, changed everything, retheaded and checked the take up lever.
    Same thing happened. Three times but this point the bobbin case was damaged.
    Please help. Is this a sore spot on this machine? I have already taken it back to the dealer.

  2. #2
    Power Poster QuiltE's Avatar
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    If it's damaged, I would quit sewing with it and get it back to the dealer, so you don't do further damage.

    Sorry ... other than that, I have no suggestions.
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    Sew many ideas ... just sew little time!!
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  3. #3
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    You have my sympathy! In all my years of sewing I've never had a bobbin jam so bad as to damage the bobbin case. I have only owned late model Singers and now my Bernina's. I hope someone can help you with advice.

  4. #4
    Super Member Raggiemom's Avatar
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    I would quit sewing with it and take it back to the dealer I hope they're able to fix it so you don't have further problems.
    Heather

  5. #5
    SEW
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    I have had the same problem with my Janome Q1260. Have brought mine back to the dealer twice. Second time he replaced the bobbin casing. He keeps telling me I am the problem, seems to think I am not using properly. I found that if I slowed the speed that I am sewing down, it doesn't jam up. It makes me laugh, because one of the marketing benefits they claim is how quickly you can sew with the Janome. While my machine was in the shop, I used my backup machine Singer 201, and it sewed like a dream!

  6. #6
    Super Member nabobw's Avatar
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    I have trhe 7700 and have not had a kproblem like that. Your best bet is to take it back to the dealer and if it continues to happen have them replace the machine.

  7. #7
    Senior Member dunngriffith's Avatar
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    My Janome 3160 QDC does that even when I am sewing very slow. I was told that oiling that little hole under the bobbin might solve the problem. I did and it helped but it still jumps up and binds every once in a while.
    Quote Originally Posted by SEW View Post
    I have had the same problem with my Janome Q1260. Have brought mine back to the dealer twice. Second time he replaced the bobbin casing. He keeps telling me I am the problem, seems to think I am not using properly. I found that if I slowed the speed that I am sewing down, it doesn't jam up. It makes me laugh, because one of the marketing benefits they claim is how quickly you can sew with the Janome. While my machine was in the shop, I used my backup machine Singer 201, and it sewed like a dream!

  8. #8
    Super Member raptureready's Avatar
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    It could be that the bobbin isn't wound tightly enough or that it doesn't like the thread you're using. Try a tightly wound Aurifil bobbin and see if that helps.
    If no one ever experimented we'd all still be making 4 patches.

  9. #9
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    HI all thanks for the sympathy. My machine is still at the dealers and I wont have it back until next week. Im so frustrated by this. I already had a ton of trouble with the Pfaff QE4. Now this. I hope it is not another Lemon!
    I will write a follow up when I get the machine back.

  10. #10
    Super Member kathdavis's Avatar
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    Janome has been known to have some bobbin issues. I don't think it happens on every machine, but there is definitely a problem somewhere. I have a Janome embroidery machine and have had my machine in the shop 10+ times for the same problem. My dealer tried to tell me it was me: wrong thread, wrong bobbin thread, wrong needle size, sewing too fast, sewing too much, etc. I tried everything and felt I was doing something wrong until I started reading blogs and found that there are a lot of us out there having the same problem. Good luck.
    Kathleen

    Remember, people will see your quilts long after you are gone....NOT your housework!

  11. #11
    Super Member quilterella's Avatar
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    Quote Originally Posted by kathdavis View Post
    Janome has been known to have some bobbin issues. I don't think it happens on every machine, but there is definitely a problem somewhere. I have a Janome embroidery machine and have had my machine in the shop 10+ times for the same problem. My dealer tried to tell me it was me: wrong thread, wrong bobbin thread, wrong needle size, sewing too fast, sewing too much, etc. I tried everything and felt I was doing something wrong until I started reading blogs and found that there are a lot of us out there having the same problem. Good luck.
    How true. I deaarly love my Janome, but, bobbin issues are a constant thorn in my side. I talked to a gentleman in Toronto about it and he said that Janome was to fix that problem with the 7700 and 12000s. However, that is the machines one quirk, the bobbin racer. Solutions: bobbin washers until they decide to improve the bobbin racers.
    And also to Nanbue, Janome has two bobbin racers, one with a red dot for piecing and one with a blue dot for quilting. Good Luck.
    Quilting is my PASSION not my pass time.
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  12. #12
    Super Member quilterella's Avatar
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    Quote Originally Posted by kathdavis View Post
    Janome has been known to have some bobbin issues. I don't think it happens on every machine, but there is definitely a problem somewhere. I have a Janome embroidery machine and have had my machine in the shop 10+ times for the same problem. My dealer tried to tell me it was me: wrong thread, wrong bobbin thread, wrong needle size, sewing too fast, sewing too much, etc. I tried everything and felt I was doing something wrong until I started reading blogs and found that there are a lot of us out there having the same problem. Good luck.
    How true. I dearly love my Janome, but, bobbin issues are a constant thorn in my side. I talked to a gentleman in Toronto about it and he said that Janome was to fix that problem with the 7700 and 12000s. However, that is the machine's one quirk, the bobbin racer. Solutions: bobbin washers until they decide to improve the bobbin racers.
    And also to Nanbue, Janome has two bobbin racers, one with a red dot for piecing and one with a blue dot for quilting( or vise-a-versa LOL) . Good Luck.
    Last edited by quilterella; 03-08-2012 at 02:36 AM.
    Quilting is my PASSION not my pass time.
    If Your DREAMS don"t Scare You...Then They Are NOT Big Enough!!!Dare to DREAM!

    www.quilterella.ca

  13. #13
    Super Member Shelbie's Avatar
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    This is exactly the same problem that I had constantly with my Janome 6500. The bobbin jumped and rattled so badly that I put the needle right through the casing. My dealer refused to do anything and kept telling me it was "operator error" and implied that I just didn't know how to run the machine even though I had been sewing for more than 30 years. I finally found out about oiling the wick under the bobbin case when the rattling starts and this helps. After dealing with all it's issues, I would never buy another Janome or deal with my local dealers again and I went there because they had such a good customer reputation. Both of my Husqvarnas stitch rings around my Janome and didn't cost me nearly as much money or give me any of the hassle.
    Shelbie from the High County in Southern Ontario

  14. #14
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    bobbin

    I find that when the thread in the bobbin of my 3050 Janome gets low the bobbin starts to jump and then comes the jam.

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    Kathleen
    This is good to know. What steps did your dealer take to fix the problem. Seems that 10 times back they should replace the machine. Which model do you have? The 10000?
    I am hoping this is not going to be an on going issue. What should I expect, if there is one?
    I have had the machine for a week! This is nonsense, the wrong needle, the wrong thread, too fast too slow.
    The machine should not break so easily. Yes you might get a thread nest or it might jam but it should not break from this.
    Ridiculous, $3000 later..... So frustrated.

  16. #16
    Super Member kathdavis's Avatar
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    Quote Originally Posted by nanbue View Post
    Kathleen
    This is good to know. What steps did your dealer take to fix the problem. Seems that 10 times back they should replace the machine. Which model do you have? The 10000?
    I am hoping this is not going to be an on going issue. What should I expect, if there is one?
    I have had the machine for a week! This is nonsense, the wrong needle, the wrong thread, too fast too slow.
    The machine should not break so easily. Yes you might get a thread nest or it might jam but it should not break from this.
    Ridiculous, $3000 later..... So frustrated.
    My dealer would not make it good. I asked him to contact Janome and he told me no way because my machine was old now. Mind you, it wasn't old the 5th, 6th, 7th, time it was in the shop for the same problem. I even brought in copies of blogs where others have complained about the same problem with their Janomes, since he always blamed me, but, he would do nothing. I have purchased two other sewing machine over the past two years and you can bet they weren't from that dealer. I will never purchase another Janome. I have the 300E model which is only an embroidery machine. Every time my husband would go in to pick up my machine from the shop, they try to sell him a bigger one. I told him not to ever purchase one without me there because he doesn't understand all of this mess. The dealer told me that Janome had fixed that problem many years ago. I'm really sorry to hear that it is still happening in the 7700. That machine is too pretty to have such problems.

    I don't know what to tell you to do, but I would let my dealer know that if it happens again, you want your money back or he could take it back right now. That is too much money to have to worry about the bobbin all the time. It really takes the fun out of stitching. Also, you know these dealer know Janomes have that problem. This really isn't their first rodeo. Good luck.
    Last edited by kathdavis; 03-08-2012 at 06:27 PM.
    Kathleen

    Remember, people will see your quilts long after you are gone....NOT your housework!

  17. #17
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    Kathleen,
    Im not sure my dealer knows Janomes very well and that has me a little worried. They admitted that they dont know the 12000 well at all. The trainer has not been in to help them and there. I know more about Janome feet then they do and I just got to know Janome si nce November. They have only been opened for a year and half.
    They favor and push the Pfaff simply because they know them better.
    It will be intereting to see how this all pans out. Janome doesnt want anyone on their bad mouthing them. I have already contacted them. The shop or I would have to pay for shipping both ways. Im sure that woudl cost at least
    $120.00 with insurance. They said if I want them to look at and fix the machine the dealer would have to send it to them. It is under warranty so they would fix it. If the problem reoccurs I will insist they send it.
    This is a small quilt shop in a small town, where I know a ton of people. So all of that works in my favor. I wrote a great positive review of the store and them in Sept. I dont think they want to japordize the good reputation they are trying to build. As far as Janome.... we will see.

  18. #18
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    bobbin problems

    I am kind of glad to see that I am not alone in trouble with the 7700. Its so frustrating that the dealer just tells us we are the problem-I supposedly sew too fast-CRAP!!! Ive been sewing almost 50 years much longer than these guys have been around. I paisd$3000 for this machine and have had it worked on 4 times and they act like I'm to blame. I also sewed thru the bobbin case, broke the parts off under the plate and how many needles? It is dangerous when it jams up with such force. I also have replaced parts myself twice because you have to take it back to the dealer you bought it from which is 200 miles and $80 gas, plus I dont want to leave it there. I love the machine when it works but very disappointed in the servicing of a very REAL issue that needs to be resolved!
    SEW HAPPY

  19. #19
    Senior Member krabadan's Avatar
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    I have had a similar problems and the culprit was a tiny bit of thread or lint under the area where the bobbin case sits. Try a vacuum to dislodge it a bit and when you can finally see it it can removed. That has solved the problem for me.

  20. #20
    Super Member kathdavis's Avatar
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    Quote Originally Posted by krabadan View Post
    I have had a similar problems and the culprit was a tiny bit of thread or lint under the area where the bobbin case sits. Try a vacuum to dislodge it a bit and when you can finally see it it can removed. That has solved the problem for me.
    I've even purchased a small hand vacuum to clean mine out. I've taken it apart and clean everything out, even using a pipe cleaner to get in all the nooks. The real problem is bigger than US.

    Krabadan, you were lucky if that took care of your problem. You many have one of the lucky machines. I don't believe this problem effects every Janome.
    Kathleen

    Remember, people will see your quilts long after you are gone....NOT your housework!

  21. #21
    Super Member kathdavis's Avatar
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    Quote Originally Posted by sculham View Post
    I am kind of glad to see that I am not alone in trouble with the 7700. Its so frustrating that the dealer just tells us we are the problem-I supposedly sew too fast-CRAP!!! Ive been sewing almost 50 years much longer than these guys have been around. I paisd$3000 for this machine and have had it worked on 4 times and they act like I'm to blame. I also sewed thru the bobbin case, broke the parts off under the plate and how many needles? It is dangerous when it jams up with such force. I also have replaced parts myself twice because you have to take it back to the dealer you bought it from which is 200 miles and $80 gas, plus I dont want to leave it there. I love the machine when it works but very disappointed in the servicing of a very REAL issue that needs to be resolved!
    Sculham, I have sewed through two bobbin cases and I wish I had the money for all the needles I have broken. You are not alone, unfortunately.
    Kathleen

    Remember, people will see your quilts long after you are gone....NOT your housework!

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    Totally lost, frustrated, and hopeless at this point.

    I am a bit frustrated. I will admit, I am newer to sewing. I learned on my mom's pfaff machine and this 7700 Horizon was my first machine. It feel like I am constantly having tension issues or bobbin issues. The bobbin casing will spin under the face place. I wish I was joking about that.

    I have taken it to the dealer multiple times. Out of the 2 years I have had it, I have gotten about 14 hours total out of it. That is just not ok by any means. I bought this machine for clothes and quilting. When it works, it works like a charm but the slightest things seem to throw a self destruct switch.

    I did get the positioning recalibrated as it was 1/16th of an inch off when put into a FMQ mode, thus hitting the foot but the bobbin casing and top thread tension is just killing me. Does anyone have any suggestions?

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    Any yes, I have already replaced the bobbin casing after sewing into it... more times that I want to admit or think about.

  24. #24
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    I have had some problem with bobbin case on the 7700. It happens when the chase jumps out of its proper place. I am not sure I can explain it clearly. On mine there are two areas on and in the bobbin are that if they are not aligned will cause the bobbin thread to jam. There is a tiny metal spring type on the outer ring that must be on the right side of a protruding catch on the case. If not the thread will catch and pull the case out of alignment. I hope this is clear. I can do it but not sure I can explain it.

  25. #25
    Gay
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    Do you mean the bobbin jumps up and the upper thread winds around the bobbin, therefore jamming everything? I do a lot of decorative work, with thicker threads in the bobbin, and this was happening to me when the thread jerked. I've rather fixed this by sticking a small "jello bubble" type thingamy under the bobbin cover. You know the hot/cold clear plasticky round bits that go in the top of the taps [or do you call them faucets], well I got some mini ones from the hardware store - not sure what they were for - maybe used under items to protect timber surfaces. My newest Brother has a small extension of curved plastic beneath the bobbin cover, I'm assuming it has a purpose, but this little treasure, if put in the right spot, will hold the bobbin down enough allowing the top thread to pass over. I have to wonder if the mfs have boo-booed somewhere. Also find pre-wound bobbins do this as well when half empty.

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