Quiltingboard Forums - Can I just scream in frustration because you will all understand?

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Follow up your letter with a phone call to corporate headquarters. Keep going up the ladder. I had the same problem with a stove that had one of the first digital clock/timer systems installed in it. Everytime our lights blinked during an electric storm it would short out. I had i replaced 4 times under warrenty. The 5th time they wanted me to pay. I said no way and kept calling until I finally got the east coast vice-president to resolve my problem. All over a stupid stove timer. The point is you're the customer-make sure they know the hundreds of forum members you will inform about your service or lack there of.

i feel your pain i had a babylock that i had problems with from the start...we're talking $3500. on sale !!!! finally after a year of numerous times at the shop, many phone calls i got a new one !!!! yeah now knock wood it's great. don't give up on your fight. it's like one of your children and i KNOW you will fight to the end for one of them !!!! work your way up the ladder to the big boss.
GO GIRL !!!

I had my Pfaff back to the factory 3 times for repair and guess that was the charm. I only paid the shipping the first time and after that Pfaff paid. When calling customer service I would try to talk to the highest level person they will put you through to. Good luck.

In a teeny, tiny voice she said "I like my 1920s Singer and I like my 1980s Singer but if anything goes wrong I'll be up s--- crick without a paddle."

Every company has problems and it is how they deal with those problems that determines their success or ultimate failure in the wonderful world of commerce. I have heard so many stories like this about Singer in particular that when it was time for a new machine, I would not even consider that brand.

I also wonder when a machine becomes a LEMON. I'm having those feelings about mine.

Hope singer makes good on there machine!

Keep sending those emails to Singer until you get some satisfaction. The squeky wheel get the oil. Glad you have a Kenmore that is reliable, I have two older Kenmores and love both of them.

Where did you buy the machine? I know Joann's sells them but they don't want to talk to you if you have problems. Walmart is the same way; they just give you an 800 number and tell you to deal with the company. This is a good lesson for all of us who might be in the market for a new machine.
Stick to a company with a local dealer who will help you if problems arise. I have a mechanical Viking that is 20+ years old. I fantasize about a computerized model with embroidery features but shy away when I hear stories about the company selling out to China; and problems with digital components. I hope my old machine keeps working.

Quote:

Originally Posted by DonnaC

My "main" (in other words, most expensive) sewing machine has just stopped working and I'm so frustrated!

It's a Singer Quantum L-500 that I purchased a while back when the model first was released (BIG mistake). It's already been back to Singer in Tennessee twice for warranty repairs. It's a good machine when it works correctly, but when it doesn't, the problems are pretty serious.

Today I was sewing along and it just STOPPED dead. The low-bobbin indicator keeps coming on, and it won't sew. I've tried everything - changed the bobbin, the thread, the needle, cleaned it out, talked sweetly to it - nothing.

I just sent a somewhat nasty note off to Singer asking how long they expect me to struggle along with this LEMON of a machine before they acknowlege that it's a piece of cr*p and send me a new one. The second time I had to send it back for warranty repair, they made ME pay for the shipping, and there's no way on God's green earth I'm paying another $65.00 to return it again... THEY can pay this time. I've just had it. Right now I've got a $1,200 paperweight on my hands and I'm not a happy camper.

Okay, now I feel better. I'm going to get out my lovely little workhorse Kenmore that never gives me any trouble, and try to finish the project I'm working on.

I just knew you guys would sympathize, and I needed some sympathy.

I understand exactly how you feel been there done that, unfortunately , Singer does not do well with electronics, don't know what it is, but there all a piece of cr****p. I had an Athena 2000 that I bought way back when they first started doing electronic machines. Needless to say, I had a problem with mine not sewing but humming. Sent it back to the factory, 3 times at my expense they kept telling me it was the mother board in the head that was failing. It was the mother board alright, put after the 3rd time I told them they could keep it and that I would never ever buy one of their electronic machines again, and I never have.