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Thread: Can I just scream in frustration because you will all understand?

  1. #1
    Super Member DonnaC's Avatar
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    My "main" (in other words, most expensive) sewing machine has just stopped working and I'm so frustrated!

    It's a Singer Quantum L-500 that I purchased a while back when the model first was released (BIG mistake). It's already been back to Singer in Tennessee twice for warranty repairs. It's a good machine when it works correctly, but when it doesn't, the problems are pretty serious.

    Today I was sewing along and it just STOPPED dead. The low-bobbin indicator keeps coming on, and it won't sew. I've tried everything - changed the bobbin, the thread, the needle, cleaned it out, talked sweetly to it - nothing.

    I just sent a somewhat nasty note off to Singer asking how long they expect me to struggle along with this LEMON of a machine before they acknowlege that it's a piece of cr*p and send me a new one. The second time I had to send it back for warranty repair, they made ME pay for the shipping, and there's no way on God's green earth I'm paying another $65.00 to return it again... THEY can pay this time. I've just had it. Right now I've got a $1,200 paperweight on my hands and I'm not a happy camper.

    Okay, now I feel better. I'm going to get out my lovely little workhorse Kenmore that never gives me any trouble, and try to finish the project I'm working on.

    I just knew you guys would sympathize, and I needed some sympathy.

  2. #2
    Super Member Darlene's Avatar
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    I sympathize with you something that expensive should do its job.

  3. #3
    Super Member Judith1005's Avatar
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    I'm sorry about your "paper weight" (lol). But i am in love with my Kenmore. It's just a simple machine. but...oh so reliable. Good Luck!!

  4. #4
    Power Poster dunster's Avatar
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    So sorry. Is there a local dealer you can work with? Perhaps they can get the ear of the company faster than a consumer (shouldn't work that way, but sometimes it does).

  5. #5
    Super Member MaryAnnMc's Avatar
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    Scream away. Feel better? Hopefully your letter will get a proper response. You deserve a new machine.

    Better yet, get your money back, and go buy a vintage machine you'll never have trouble with.

  6. #6
    Senior Member gigi10's Avatar
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    Don't you just hate it when that happens. I do. I read just the other day about a sew crazed woman. When they found her she was picking threads from her hair and she had a wild look in her eyes when the cops came. They finally found out that her machine would not work and they got to her just in time to take that screw driver from her tightly clinched fist. They were all relieved, but they could not not stop her from jumping up and down in her chair and shouting I will not pay $65.00 for postage again.

  7. #7
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    What a bummer. No wonder you are frustrated. Unfortunately it does sound like you have a lemon. Good luck. Stick to your guns!

  8. #8
    Super Member DogHouseMom's Avatar
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    Argh!! I feel your pain, especially since it has to be boxed up and shipped - taking to a local dealer is enough of a pain when it's frequent.

    I remember reading the horror stories about the Bernina 830 when it first came out and the frustrations those people went through.

    I agree. I rarely buy the "new" model anything (especially car!). I'd rather wait until I can read reviews.

    Good luck.

  9. #9
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    Hugs!!!! Yes we understand. I am so happy to hear you still have your workhorse of a kenmore as backup. Hope it works for what you need to get done. Please let us know what if anything you ever hear back from Singer.

    Kat

  10. #10
    Super Member Darlene's Avatar
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    Quote Originally Posted by gigi10
    Don't you just hate it when that happens. I do. I read just the other day about a sew crazed woman. When they found her she was picking threads from her hair and she had a wild look in her eyes when the cops came. They finally found out that her machine would not work and they got to her just in time to take that screw driver from her tightly clinched fist. They were all relieved, but they could not not stop her from jumping up and down in her chair and shouting I will not pay $65.00 for postage again.
    I heard about that woman on the TV. She was really ticked.

  11. #11
    Senior Member AnnieF's Avatar
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    I also feel your pain. Years ago my husband bought me a singer machine that after me struggling for ten years acknowledged it was factory defective. I threw it in the garbage so no one else would experience the exasperation.

  12. #12
    Power Poster sueisallaboutquilts's Avatar
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    I don't blame you a bit- I like what dunster said.
    Good luck, hon!
    HUGS

  13. #13
    Super Member virtualbernie's Avatar
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    I have the L500 too and mine has been working fine. I'm crossing my fingers for you that they will send you a whole new one :?

  14. #14
    Power Poster BellaBoo's Avatar
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    This is a simple suggestion but did you completely unplug the machine from power and replug? This usually will reset the computer inside that is getting the signal you have no bobbin installed.

  15. #15
    Senior Member ncredbird's Avatar
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    After having continued bad experiences with the Singer machine my DH purchased for me as a wedding gift in 1969 I took it out in the field behind our home and took a shotgun to it. That was the most pleasure it had given me in the years that I had it. I took would have to take it to have it serviced every time I used it and unfortunately did that until it was out of warranty. It had been in the shop at least a dozen times. The last time the tech told me he had completely disassembled it and discovered it had been put together wrong at the factory but that there was nothing I could do about it now. I never wanted anyone else to struggle with it as I had so disposed of it in the most satisfactory method I knew of. I still collect the vintage Singers because they have never given me a problem and I can fix them myself for the most part but I will NEVER own another modern Singer. If you are going to purchase another one get an older one. You may not have to pay more than what you would pay for the shipping costs on the one you have but you will have a machine that will last. I wouldn't purchase any Singer dated prior to about 1965. Ann in TN

  16. #16
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    breathe in.....breathe out....and remember you get more out of honey than vinegar! I hope your note was not TOO nasty!

  17. #17
    Super Member wuv2quilt's Avatar
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    (((((HUGS))))) Grab a cuppa and a sweet....then get on your Kenmore. I hope Singer will do right by you. :)

  18. #18
    Senior Member sewgray's Avatar
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    Try whispering to it "Does trade in mean anything to you?"

  19. #19
    Member melissa Dove's Avatar
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    I hope there never will be a need to write AGAIN to Singer but if so remember to include a copy of your post on here, there are thousands of us on this board and the last thing singer want is an unhappy customer telling other potential buyers that they can't sort out the problem.

  20. #20
    Senior Member gigi10's Avatar
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    Quote Originally Posted by Darlene
    Quote Originally Posted by gigi10
    Don't you just hate it when that happens. I do. I read just the other day about a sew crazed woman. When they found her she was picking threads from her hair and she had a wild look in her eyes when the cops came. They finally found out that her machine would not work and they got to her just in time to take that screw driver from her tightly clinched fist. They were all relieved, but they could not not stop her from jumping up and down in her chair and shouting I will not pay $65.00 for postage again.
    I heard about that woman on the TV. She was really ticked.
    Darlene I can see that you and I are kindred spirits

  21. #21
    Super Member virtualbernie's Avatar
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    Quote Originally Posted by melissa Dove
    I hope there never will be a need to write AGAIN to Singer but if so remember to include a copy of your post on here, there are thousands of us on this board and the last thing singer want is an unhappy customer telling other potential buyers that they can't sort out the problem.
    I like your idea!!!!!!!!!!!!!

  22. #22
    Super Member cctx.'s Avatar
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    I feel your frustration and hope it gets better for you.

  23. #23
    Super Member QuiltnLady1's Avatar
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    Quote Originally Posted by ncredbird
    I wouldn't purchase any Singer dated prior to about 1965. Ann in TN
    Ann -- I think you mean after 1965 (and I would agree since I had one of the early 1970's and I too junked it because I did not want anyone else to have the lemon.

  24. #24
    Super Member Crqltr's Avatar
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    What happened to customer service....don't these companies get that there is so much more to choose from?? And that we all talk about their poor service??

  25. #25
    Super Member kiffie2413's Avatar
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    Quote Originally Posted by melissa Dove
    I hope there never will be a need to write AGAIN to Singer but if so remember to include a copy of your post on here, there are thousands of us on this board and the last thing singer want is an unhappy customer telling other potential buyers that they can't sort out the problem.
    :thumbup: And, Donna, I am irritated for you!!! Hope it gets resolved soon...and in your favor!!

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