Greensleeves, I took your advice and e-mailed them yesterday with a request for a supervisor's attention to the matter. My prior phone call and now an e-mail would both be hard to overlook. Lo, and behold, I received a reply this morning from "April," (no indication that she is a supervisor) with apologies and offering me the option of either receiving a credit for the two missing spools or waiting for delivery of the two spools when they come in. Since I wanted and ordered complete sets, I opted for waiting for the two spools.

I will have to wait and see if the problem is fully resolved by my receipt of the two missing spools. Until then, I accept her apologies and appreciate the quick response but they still should have informed me without my initiation.

Interesting that another thread has started regarding a potential problem with Superior Threads's slow delivery and response time. I had planned on never ordering from Thread Art again and turning to Superior Threads. Buyer beware in all cases, I guess.

It stunning that a company would ship the order with no explanation or resolve to the issue. Sounds like a pretty serious quality control problem.. if they did not even know their "sets" are incomplete. I too would have been very put off by the first response.