I ordered 6 yards of fabric that I needed from Planted Seed Designs (Arnold's Attic by Moda). I was lucky in the fact that the material was only $5.00 per yard but the shipping was $12.00. I got the fabric yesterday, and was surprised that it was sent in a flat rate envelope and the cost was $4.95! I know I should just let it go since I found the material for only $5.00 per yard as opposed to $7.50-$9.50 but it kinda irks me.

Personally I would lodge a complaint with the company. I think if we all start complaining about shipping rates these companies will start catching on and start lowering their charges.

i would send an email and ask why you were charged so much when shipping was not that expensive. ask if there were other charges involved and let them know that they should have stated that fact on the site.

CALL!! Why not? What do you have to lose? I know they figure in a handling charge, but gee-wizz!! It could be an over site on their part. Give them the benefit of the doubt. See what they say.

What if you email them stating the shipping charges vs the amount charged and ask for an extra yard or credit.

I bet they say the rest is a 'handling' charge.

I've noticed that on some things before but since I had agreed to the shipping price I didn't figure I had a case. some places add shipping according to the amount of money you spend and I reeeely don't understand that :shock:

I would approach them with it, let them know you were unhappy; give them something to think about.

Honestly, you never know what concessions the companies are willing to make until you make that complaint.

After complaining about a pizza I got where the mushroom wasn't cleaned and I bit into a mouthful of dirt, the company refunded my entire order. (I was hoping for a refund for that pizza alone when I called.)

One fabric company sent my next order with zero shipping after months of me waiting for a back-ordered fabric when I called in cancel that fabric and replace it with something else, even though they could have charged me shipping for the other new products.

Most companies want to keep your business, and keep their loyal customers, so it can't hurt to call in and see what they can do for you. As said, even if that difference was labeled as "handling", they could make a concession for you since you expressed some dissatisfaction.

I would lodge a complaint as well...shipping charges are ruining otherwise good deals. It is a scam in some instances...if as a group we complain about it it might change...the greasy wheel effect my 2 cents
David

I'm sure they are charging handling. They have to pack it into some container and prepare it for shipping, weigh it. It isn't just the cost of postage. Maybe they have to send an employee to the post office. All that costs the company.

When you go to the post office, do you consider your gas as part of your postage--it is.

IMHO, the cost of an employee wrapping and sending the item[s] should be part of the cost of doing business and rolled up into the price of the items in their inventory. The cost of postage might be charged to the customer as that varies by the location of the customer. You know that shipping and handling is profitable when the 'as seen on tv' items are free if you just pay the shipping and handling.

I've stopped ordering when the shipping/handling charge is so outrageous. There are so many that charge what it really costs -- equilter, virginia quilter has free shipping right now, connecting threads. If we don't order from them and they know the reason, maybe they'll wise up.

You might see on the site"shipping and handling". that is what most say!

I am pretty upset that when I was gong to order goat supplies S & H is 22% of the cost of the order! That is NUTS!!!!!! Other places are at 15% and up--they lost my business for sure, so looking for alternatives!
I always check for free S& H specials and coupons online....

Unfortunately that is how a lot of them are making their money. They might have cheaper fabric but they make it up on postage and "handling". Look at e-bay and you will see that a lot.

Yes, this would be my guess as well.

Well...if you want to get to that...I learned in my Finance banking class 50 years ago that Sears made more on their credit than they did on their sales. So...

Complain YOU BET! Thats just false advertising! I would Photo copy the Postage cost and your Bill and Demand a Refund!! 8-)

call them, if put on a credit card, they can credit your card the difference. at least they should.
i've called places before ordering and questioned their shippping costs and gotten help then.

I'd probably call too. Keep us posted.

Unfortunately, their website says that they base the shipping on the total amount of purchase before tax. I am not fond of places that do that either.

Planted Seeds Designs ships via USPS Priority Mail and the cost is based on the total value of your order, prior to tax where applicable.

Their shipping policies are clearly stated on the website and you agreed to those terms when you made the purchase.

What possible reason do you have to lodge a complaint or expect any refund?

But you're not complaining about how much you saved on sales tax right?

I see people complain about paying shipping all the time. If you don't want to pay it, buy local.

I am sure they will tell you it is part of the "handling charge".

ugh ! i'd call . some do nothing but....i'd still call. went to taco bell and they stopped senior drinks (they said wendy's did too) but they give 10% off to seniors orders now. Also, i asked about how the steak tasted ( was ordering salad) and none of the employees knew ! I said they don't just make 1 salad and let you all take a bite ? No, they have to pay. Well.....i looked around at an empty resturant , looked back at the cashier and she says i know ( then a few younger people came in ) . New manager ? No. hmmmmmmmmmmmmmmmmmmmmm

Maybe they also added insurance.

My thoughts exactly

I would file a complaint, but first I would contact the company and ask them WHY you were charged so much. I know with some shipping as of late the charge depend on the area.

ok. let's all take a deep breath.

since the shipping policy is posted at the website, it will make more sense to call with an inquiry rather than a complaint.

they might or might not refund the difference between the shipping charge and the postage cost. remember, though, that they are not obligated to do that since their policies are posted where customers can find them.

part of our responsibility as consumers is to gather all available information before we commit our funds.

please contact the company to see what you can accomplish.