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Thread: Complain or not?

  1. #1
    Super Member Cris's Avatar
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    I ordered 6 yards of fabric that I needed from Planted Seed Designs (Arnold's Attic by Moda). I was lucky in the fact that the material was only $5.00 per yard but the shipping was $12.00. I got the fabric yesterday, and was surprised that it was sent in a flat rate envelope and the cost was $4.95! I know I should just let it go since I found the material for only $5.00 per yard as opposed to $7.50-$9.50 but it kinda irks me.

  2. #2
    Senior Member crashnquilt's Avatar
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    Personally I would lodge a complaint with the company. I think if we all start complaining about shipping rates these companies will start catching on and start lowering their charges.

  3. #3
    Super Member sahm4605's Avatar
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    i would send an email and ask why you were charged so much when shipping was not that expensive. ask if there were other charges involved and let them know that they should have stated that fact on the site.

  4. #4
    Super Member Grama Lehr's Avatar
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    CALL!! Why not? What do you have to lose? I know they figure in a handling charge, but gee-wizz!! It could be an over site on their part. Give them the benefit of the doubt. See what they say.

  5. #5
    Super Member jmabby's Avatar
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    What if you email them stating the shipping charges vs the amount charged and ask for an extra yard or credit.

  6. #6
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    I bet they say the rest is a 'handling' charge.

  7. #7
    Moderator kathy's Avatar
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    I've noticed that on some things before but since I had agreed to the shipping price I didn't figure I had a case. some places add shipping according to the amount of money you spend and I reeeely don't understand that :shock:

  8. #8
    Super Member mamaw's Avatar
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    I would approach them with it, let them know you were unhappy; give them something to think about.

  9. #9
    Senior Member sgardner's Avatar
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    Honestly, you never know what concessions the companies are willing to make until you make that complaint.

    After complaining about a pizza I got where the mushroom wasn't cleaned and I bit into a mouthful of dirt, the company refunded my entire order. (I was hoping for a refund for that pizza alone when I called.)

    One fabric company sent my next order with zero shipping after months of me waiting for a back-ordered fabric when I called in cancel that fabric and replace it with something else, even though they could have charged me shipping for the other new products.

    Most companies want to keep your business, and keep their loyal customers, so it can't hurt to call in and see what they can do for you. As said, even if that difference was labeled as "handling", they could make a concession for you since you expressed some dissatisfaction.

  10. #10
    davidwent's Avatar
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    I would lodge a complaint as well...shipping charges are ruining otherwise good deals. It is a scam in some instances...if as a group we complain about it it might change...the greasy wheel effect my 2 cents
    David

  11. #11
    Senior Member grammy17's Avatar
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    Quote Originally Posted by Cris
    I ordered 6 yards of fabric that I needed from Planted Seed Designs (Arnold's Attic by Moda). I was lucky in the fact that the material was only $5.00 per yard but the shipping was $12.00. I got the fabric yesterday, and was surprised that it was sent in a flat rate envelope and the cost was $4.95! I know I should just let it go since I found the material for only $5.00 per yard as opposed to $7.50-$9.50 but it kinda irks me.
    I'm sure they are charging handling. They have to pack it into some container and prepare it for shipping, weigh it. It isn't just the cost of postage. Maybe they have to send an employee to the post office. All that costs the company.

    When you go to the post office, do you consider your gas as part of your postage--it is.

  12. #12
    Moderator QuiltnNan's Avatar
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    IMHO, the cost of an employee wrapping and sending the item[s] should be part of the cost of doing business and rolled up into the price of the items in their inventory. The cost of postage might be charged to the customer as that varies by the location of the customer. You know that shipping and handling is profitable when the 'as seen on tv' items are free if you just pay the shipping and handling.

  13. #13
    Senior Member quilter1943's Avatar
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    I've stopped ordering when the shipping/handling charge is so outrageous. There are so many that charge what it really costs -- equilter, virginia quilter has free shipping right now, connecting threads. If we don't order from them and they know the reason, maybe they'll wise up.

  14. #14
    okiepastor's Avatar
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    You might see on the site"shipping and handling". that is what most say!

    I am pretty upset that when I was gong to order goat supplies S & H is 22% of the cost of the order! That is NUTS!!!!!! Other places are at 15% and up--they lost my business for sure, so looking for alternatives!
    I always check for free S& H specials and coupons online....

  15. #15
    Super Member cuppi duke's Avatar
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    Unfortunately that is how a lot of them are making their money. They might have cheaper fabric but they make it up on postage and "handling". Look at e-bay and you will see that a lot.

  16. #16
    Super Member jlm5419's Avatar
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    Quote Originally Posted by lindy
    I bet they say the rest is a 'handling' charge.
    Yes, this would be my guess as well.

  17. #17
    Senior Member grammy17's Avatar
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    Quote Originally Posted by cuppi duke
    Unfortunately that is how a lot of them are making their money. They might have cheaper fabric but they make it up on postage and "handling". Look at e-bay and you will see that a lot.
    Well...if you want to get to that...I learned in my Finance banking class 50 years ago that Sears made more on their credit than they did on their sales. So...

  18. #18
    Super Member icon17's Avatar
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    Quote Originally Posted by Cris
    I ordered 6 yards of fabric that I needed from Planted Seed Designs (Arnold's Attic by Moda). I was lucky in the fact that the material was only $5.00 per yard but the shipping was $12.00. I got the fabric yesterday, and was surprised that it was sent in a flat rate envelope and the cost was $4.95! I know I should just let it go since I found the material for only $5.00 per yard as opposed to $7.50-$9.50 but it kinda irks me.
    Complain YOU BET! Thats just false advertising! I would Photo copy the Postage cost and your Bill and Demand a Refund!! 8-)

  19. #19
    Power Poster nativetexan's Avatar
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    call them, if put on a credit card, they can credit your card the difference. at least they should.
    i've called places before ordering and questioned their shippping costs and gotten help then.

  20. #20
    Super Member MommaDorian's Avatar
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    I'd probably call too. Keep us posted.

  21. #21
    Super Member natalieg's Avatar
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    Quote Originally Posted by Cris
    I ordered 6 yards of fabric that I needed from Planted Seed Designs (Arnold's Attic by Moda). I was lucky in the fact that the material was only $5.00 per yard but the shipping was $12.00. I got the fabric yesterday, and was surprised that it was sent in a flat rate envelope and the cost was $4.95! I know I should just let it go since I found the material for only $5.00 per yard as opposed to $7.50-$9.50 but it kinda irks me.
    Unfortunately, their website says that they base the shipping on the total amount of purchase before tax. I am not fond of places that do that either.

  22. #22
    Super Member ghostrider's Avatar
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    Planted Seeds Designs ships via USPS Priority Mail and the cost is based on the total value of your order, prior to tax where applicable.

    Their shipping policies are clearly stated on the website and you agreed to those terms when you made the purchase.

    What possible reason do you have to lodge a complaint or expect any refund?

  23. #23
    Super Member Scissor Queen's Avatar
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    But you're not complaining about how much you saved on sales tax right?

    I see people complain about paying shipping all the time. If you don't want to pay it, buy local.

  24. #24
    Senior Member scrapngmom's Avatar
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    I am sure they will tell you it is part of the "handling charge".

  25. #25
    Super Member tutty's Avatar
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    ugh ! i'd call . some do nothing but....i'd still call. went to taco bell and they stopped senior drinks (they said wendy's did too) but they give 10% off to seniors orders now. Also, i asked about how the steak tasted ( was ordering salad) and none of the employees knew ! I said they don't just make 1 salad and let you all take a bite ? No, they have to pay. Well.....i looked around at an empty resturant , looked back at the cashier and she says i know ( then a few younger people came in ) . New manager ? No. hmmmmmmmmmmmmmmmmmmmmm

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