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Thread: Complain or not?

  1. #26
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    Maybe they also added insurance.

  2. #27
    Super Member LivelyLady's Avatar
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    Quote Originally Posted by crashnquilt
    Personally I would lodge a complaint with the company. I think if we all start complaining about shipping rates these companies will start catching on and start lowering their charges.
    My thoughts exactly

  3. #28
    Super Member EagarBeez's Avatar
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    I would file a complaint, but first I would contact the company and ask them WHY you were charged so much. I know with some shipping as of late the charge depend on the area.

  4. #29
    Community Manager PatriceJ's Avatar
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    ok. let's all take a deep breath.

    since the shipping policy is posted at the website, it will make more sense to call with an inquiry rather than a complaint.

    they might or might not refund the difference between the shipping charge and the postage cost. remember, though, that they are not obligated to do that since their policies are posted where customers can find them.

    part of our responsibility as consumers is to gather all available information before we commit our funds.

    please contact the company to see what you can accomplish.

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